Regional Director Operations (40 hours/week)

DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?SummaryPosition Summary:

Responsible for the operational performance and strategic growth of LGHealth ambulatory services in a regional market and the successful operations and financial performance of both primary care practices and ambulatory facilities within the region. Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: Recommends and implements strategies for ambulatory and practice market growth that aligns with the LG Health Strategic Plan. Work collaboratively with health system and physician leadership to develop short and long-range strategic goals and tactics to meet community needs.

Collaborates with the marketing team in the planning and execution of marketing plans. Understands the environmental dynamics of the region including: competition, local regulatory issues, demographic changes, cultural and social context, unique needs of special populations, etc. Possesses a strong knowledge of utilization rates and service demand as well as consumer awareness and preferences ratings of a designated regional market. Delivers new products and services to the region based on sound strategic and financial assumptions. With support from planning and business development, creates business plans for sites and services.

Leads project teams in the implementation of new facilities and services, employing experience design principles. Assists project team with application requirements and implementation tasks, setting realistic timelines and contingency plans. Creates collaborative and productive partnerships with primary and specialist physician providers in the designated market. Possess the ability to inform, influence and provide sound rationale to physicians in recommending strategic changes within the market. Maximize operational workflow in practices and ambulatory sites to ensure optimal utilization of staff. Redistribute staff based on the region’s needs. Maintain a comprehensive understanding of practice operations including:

scheduling, registration, authorization referral, and billing coding functions. In conjunction with physicians, practice managers, and site supervisors, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. Presents new approaches and provides the support needed to facilitate implementation where appropriate. Directs the alignment of staff within each practice and facility to work as a team in creating a seamless delivery system. Collaborates with modality leaders to ensure staff are hired, trained, and evaluated for their performance.

With support from finance, develops and manages the annual operating and capital budgets for practices, ambulatory facilities, and programs. Manages operations and the revenue cycle process to meet operational and financial goals. Review monthly financial reports and variance analyses. Monitor performance of practices and ambulatory sites via scorecards, PandLs, and key performance indicators KPIs . Perform trend analysis and implement changes to meet desired goals. Facilitate, mentor and monitor leadership development of practice managers, site supervisors, and all direct reports. Educate and coach leaders relative to interpersonal skills that maximize employee satisfaction, customer service, and productivity.

Coordinates the recruitment and contracting of providers in the region. Assists in resolving compensation matters. The following duties are considered secondary to the primary duties listed above: Informs and advises executive leadership of trends, issues, and activities relevant to primary care delivery and its relation to ambulatory services. Possess a strong understanding of changes resulting from healthcare reform and its implications on the delivery of and the reimbursement for physician and ambulatory services. Builds a culture that promotes innovation, teamwork and customer service excellence. Ensures that established system standards and policies and procedures are adhered to consistently.

Works collaboratively with internal audit, compliance, professional billing service, decision support, business development, marketing, quality, and other departments that support delivering primary care services. Serves on physician, ambulatory, service line, inpatient, value management, and other committees as needed. Coordinates and collaborates with appropriate physicians, administration, patients, visitors, volunteers and other healthcare providers to ensure consistency and coordination of services. Other duties as assigned. ResponsibilitiesMinimum Required Qualifications: Bachelor's degree in related field. Five 5 years healthcare management experience. Preferred QualificationsMaster's degree in related field. Two 2 years experience within the LGH system. Two 2 years experience in healthcare business development.

Two 2 years experience managing outpatient services. Two 2 years experience managing physician practices. ATTENTION CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others: The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time. NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:

A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought: The position required much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems.

The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.

The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions. Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. CredentialsEducation or Equivalent Experience:

Master of Arts or ScienceBachelor of Arts or Science (Required)We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's WorkWe are an Equal Opportunity employer.

Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.