People Care Advisory Specialist (Fixed term)

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?Join our People & Culture Team and advance your career as aPeople Care Advisory Specialist (Fixed term)In This Role You WillBe first point of contact for employees, line managers and people advisors, supporting full employee life cycle query resolution via live channels e.g. chat and case managementUse our operating framework and service enabling technologies to manage queriesCreate, update, triage and/or resolve cases according to our services commitmentProactively seek advice on unclear processes and suggest solutions to problemsEvaluate high risk cases/trends and deliver regular updates to leadsPerform initial investigation for technical issues and triage them to the centralized application support teamIdentify and execute continuous improvements opportunitiesSupport knowledge creation and maintenanceSupport global change and implementation projectsWhat You Will Need To Be SuccessfulProficiency in English languageExcellent communication skillsFlexibility and resilience to manage evolving processes and workloadStrong multitasking ability to manage customer interactions and administrative tasks efficientlyGood problem-solving skillsFoundational knowledge of Workday or other HR data management system is good to haveExperience using CRM platforms like Salesforce and is good to haveKnowledge of German / Dutch / Polish is good to have, but not requiredExperience in HR is an advantageAt bp, we provide the following environment & benefits to you:Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 2 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentAssets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requestedbp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!