People Operations & Training Executive

A People Operations & Training Executive's role is to a) provide HR support, b) implement training activities at the hotel, and c) assist hotel management in providing a great place to work which is safe, fun, motivational and complies with labour laws and company & brand valuesBeing a Great Team MemberAs a People Operations & Training Executive, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent Team Member experience. A People Operations & Training Executive will also be required to support and advise management on proper policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:Communicate pro-actively, clearly and constructively with other team members to help deliver great team member and guest experiences at our hotelBe a role model for others by demonstrating passionate, friendly brand-specific service to guests and team members at all timesBe willing to roll up your sleeves and help in other departments during busy periods and as required, When starting your workday, check in with the Guest Operations Manager, ask where help is needed most and spend at least 30 minutes per day assisting colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front officeProvide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts Be aware of planned team meetings and learning sessions and attend as requiredVolunteer to participate in company campaigns like Travel with Purpose or Team Member committees Execute any other duties as assigned by the People Operations Manager or Chief HostPeople Operations SpecificsManage the HR administration process, covering the whole TM life cycle from recruiting to exit Be the Learning & Development function champion of the Hotel, leading the function and all related activities.Develop and Manage all Learning & Development Activities in the Hotel.Keep team member files complete and up-to-date, and ensure administrative HR compliance with company policies, labour laws and any other legal regulations relevant to the hotel As instructed by the People Operations Manager, coordinate and administer the performance feedback and talent management process in the hotel As instructed by the People Operations Manager, ensure a great on-boarding experience for new Team Members on all levels and in all departments, in close co-ordination with department managers As instructed by the People Operations Manager, work closely with Department Managers on the development and training of talent on property, by proposing and establishing a robust training and development offering for all levels and all departmentsSupport talent retention by monitoring the execution of departmental team action plans which result from regular one-to-one conversations between Department Managers and individual TMs (e.g. VIP Talks) Administer QA relevant trainings on property to ensure QA compliance, facilitate new hire orientations (NHOs) and other mandatory brand-specific trainingsAssist Chief Host and hotel management in driving engagement & trustBring company campaigns such as Travel with Purpose, Thrive at Hilton, Catch Me at My Best etc. to the attention of Chief Host and Department Managers and engage the hotel Be the Employee Engagement champion, leading all engagement activities for the HotelPerform other HR administration-related responsibilities as assigned or requiredWhat are we looking for?A People Operations & Training Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous experience in HR Officer, Training Officer or equivalent rolePositive attitudeGood communication and people skillsCommitted to delivering a high level of customer service, both internally and externallyExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work under pressureAbility to work on their own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:CIPD qualified or working towards qualification, or equivalentKnowledge of hospitalityGood knowledge of employment law and employee relationsIT proficiencyWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Work LocationsHampton by Hilton Sandton GraystonScheduleFull-timeBrandHampton by HiltonJobHuman Resources