Title IT Service Desk Technician

IT Service Desk TechnicianGEO Holdings#page-wrapper { max-width: 940px; margin: 0px auto; margin-top: 24px; text-align: left; box-sizing: border-box; background-color: #fff; box-shadow: 0 2px 50px 0 rgba(0, 0, 0, 0. 08); position: relative; } #headerbild { position: relative; } . banner. desktop { width: 100%; height: auto; } . textbox{ background-color: rgba(255, 255, 255, 0. 7); /* Hintergrundfarbe mit 70% Transparenz */ color: #444; /* Schriftfarbe für den Text in der Box */ position: absolute; bottom: 0; left: 0; width: 100%; padding: 20px; box-sizing: border-box; } . textbox { padding-left: 10%; padding-right: 10%; } . Job-name { font-size: 33px; font-weight: bold; margin-bottom: 5px; } . location { font-size: 24px; margin-bottom: 10px; }Role SummaryTo trouble shoot IT / Infrastructure problems, manage users, hardware, servers and clients. Software management and support services. Network and Security support.

Key ResponsibilitiesResponsible for second-level support, software installation, customer training and preventative maintenance in a large enterprise Windows networkImprovement of the Service quality and realization of internal processes. Supporting global infrastructure rollouts and other IT projects. Installation and configuration of clients via DSM (Computer support)IT Assets Management / Procurement Management (Ivanti)Monitor and maintenance of local network infrastructureMonitor and maintenance of printer infrastructureIdentifying and logging potential IT problems.

Prioritizing work in line with the appropriate service targetsDocumenting methods and techniques to improve overall team performanceInterfaces/Internal Customers/ SuppliersThis position works closely with other team members in resolving customer issues and requestsSubsidiaries of IT HUB Middle East AfricaOther IT HUBSIT AdministratorsService OwnersExternal Service ProvidersQualifications And ExperienceMCSE (Microsoft Certified Systems Engineer) certificationKnowledge of project- and service managementGood knowledge and experience of remote access software and remote software installations, Networks, Telephony, printing, together with good knowledge and experience of IT hardware support, cloud-based technologies and experience of Service Management toolsKnowledge of Local Area Networking (LAN) and Wide Area Networking (WAN) technologies will be advantageous.

Key AttributesMust work well in a team environment Ability to work with minimal guidance / SupervisionAbility to work under pressure Excellent communication and customer relationship skillsHigh Commitment level Attention to detail Excellent diagnostic and problem-solving skillsFlexibilityAdministration skillsLearning & ResearchingWillingness to travelApply onlineperi. com/career PERI GroupFormwork Scaffolding EngineeringRecruiting Team#page-wrapper { max-width: 940px; margin: 0px auto; margin-top: 24px; text-align: left; box-sizing: border-box; background-color: #fff; box-shadow: 0 2px 50px 0 rgba(0, 0, 0, 0. 08); position: relative; padding: 12px; } #table{ background-color: #dc0032; color: #fff; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 1. 5; padding: 12px; }