[Permanent WFH] Client Success Administrator

Amped HQ is growing fast!We need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional growth, and opportunities all in a fun environment has Amped HQ taking outsourcing & the industry norm to a new level.With our core values being, people first, innovation, and growth, you will have close proximity to senior management, access to powerful tools and resources, and growth opportunities for you to up skill in areas of your choice.Our client offers a comprehensive suite of retail and digital commerce services capable of addressing the full range of functional needs of high-performing B2C and B2B organizations. As an e-commerce agency, they are dedicated to delivering high-impact campaigns, including Google and Meta ads, for their clients.As a Client Success Administrator, you’ll provide essential support to our Client Success Managers (CSMs) to ensure the seamless delivery of client projects. You will help bridge the gap between client expectations and internal delivery by maintaining project workflows, translating briefs into actionable tasks, supporting communication and tracking progress across multiple touchpoints.This role is ideal for someone with strong attention to detail, a collaborative mindset and a passion for process and communication excellence.How you contribute to the big pictureCollaborate with Client Success ManagersWork closely with onshore Client Success ManagersAlign on project goals, timelines, and task prioritisationServe as a liaison between internal teams and client-facing teamsWhat success looks like:Consistent, timely collaboration and knowledge sharingFewer project blockers or delays due to misalignmentImproved internal coordination and client satisfactionManage Projects in PM ToolsSet up and manage tasks in Wrike, Teamwork or similar toolsAllocate work to the appropriate team membersKeep task lists organised and updatedWhat success looks like:Projects are clearly structured with well-defined responsibilitiesTasks are easy to track and access by team membersPM tools reflect the real-time status of ongoing workDrive Sprint ExecutionUse sprint planning to organise upcoming workMonitor burn down rates and task progressionAdjust workloads and priorities to meet sprint goalsWhat success looks like:Sprint goals are consistently met or exceededAny at-risk tasks are flagged early and resolved collaborativelySprint metrics show healthy progress and balanced workloadTranslate Technical BriefsTake in technical briefs from Client Success Managers or clientsAdd details or examples to ensure development team understandingTurn briefs into clear, actionable tasksWhat success looks like:Developers receive complete, easy-to-follow task descriptionsFewer clarification requests or rework from the development teamTasks move into development without bottlenecksHandle Estimates & QA PrepReview and confirm developer time estimatesSend estimates to clients for approvalConduct post-QA reviews and prep tasks for deploymentWhat success looks like:Estimates are accurate and aligned with scopeClients approve work quickly due to clarityPost-QA tasks are error-free and client-readyTrack Tasks & DocumentationMonitor task progress against SLAsEnsure documentation is complete and up to dateFlag issues or delays proactivelyWhat success looks like:SLAs are met or exceededStakeholders have visibility into task status and next stepsWell-maintained documentation supports team efficiencyCommunicate ClearlyUse written English effectively in Slack, Wrike, Teamwork, etc.Ensure all communication is clear, professional, and completeSupport internal reviews and client updatesWhat success looks like:Stakeholders understand updates and next steps without follow-upWritten messages require minimal clarificationInternal reviews catch and fix errors before client deliverySkills, qualifications and competencies required to be great at this role Strong collaboration and interpersonal communication skillsProficient in Wrike, Teamwork, or similar project management toolsUnderstanding of agile principles, sprint planning, and burn down chartsExcellent communication skills in English, both written and verbalAbility to write and communicate clearly in English for both internal and client-facing contextsExperienced in interpreting and enhancing technical briefsComfortable reviewing development estimates and preparing work for client deploymentHighly detail-oriented with strong organisational and documentation skillsCommitted to meeting deadlines and adhering to service-level agreementsWhat's in it for you?Amped HQ is growing and taking a different approach to outsourcing. With a young leadership team and a focus on delivery, the shackles are off when it comes to planning your day. We prioritize, we deliver, we have fun and we support one another. Our company goes above and beyond for their employees to ensure that there are:Permanent work from homeComplete WFH equipmentHMO coverageStatutory Mandatory Benefits (SSS, Pag-IBIG, Philhealth, 13th Month Pay)Great career development opportunitiesFlexible working environmentEnergetic international teamCultural focus on staff health and wellnessClose proximity to senior managementFocus on personal development and growthYearly appraisalMonthly gratitude eventCompetitive salary packageGym MembershipEducational Assistance ProgramThe application process consists of an initial interview with the Recruitment Team, and/or an Assessment, then a Client Interview. Hit the Apply button if you are interested and want to learn more. We look forward to meeting you!