Personal Banker (West Cairo)

Job Purpose:Deliver services to customers in professional and skillful order using the most up-to-date selling techniques to maintain customer loyalty, promote and sell bank products and services to achieve utmost customer satisfaction as well as branch business plan.Job Responsibilities:Cater all customer walk-ins requests and provide required services.Handle customer complaints and propose solutions to ensure customer satisfaction.Handle branches operations related to customer service area.Replace Senior Personal Banker in access rights/custodies under supervision of the Customer Service ManagerKeep updated and learn in depth about product features as well as competition.Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.Develop customer’s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.Undertake outside visits to new customers and save existing ones in coordination with the branch management.Prepare all documents and ensure completeness of files to be ready for approval.Ensure regular coordination between the branch and Head Office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.Achieve set target according to business plan.Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.Perform other related duties as requested by the Branch Manager.Holds and maintain any assigned custody according to the designation sheet as a main holder or substitute.Assigned with trade finance operations.Minimum Qualification:Education: Bachelor's degree in business or related field.1-2 years of experience.Languages (Arabic, & English). Communication skills.