Personal Trainer & Client Success Specialist (Full-Time)

Job Description & RequirementsStringsSG is on a mission to deliver high-quality, mobile personal training across Singapore — at client homes, condo gyms, and outdoor spaces. We're not a gym. We bring fitness to the client.We’re looking for a high-performing Personal Trainer who can lead both training and client success. As the first full-time trainer on our growing team, you’ll not only deliver top-tier coaching, but also manage new leads, schedule trial sessions, and convert them into loyal, paying clients.This is a unique opportunity for a certified trainer who wants to go beyond just coaching — and grow with a tech startup that puts client experience first.💼 Key Responsibilities🏋️‍♂️Personal Training & CoachingDeliver 1-on-1 personal training at homes, condo gyms, or outdoor locationsCustomize fitness programs based on client goals and fitness levelMotivate, track progress, and ensure safe, effective workoutsDeliver engaging trial sessions that demonstrate value and build trust🤝 Lead Handling & Client ConversionServe as the first point of contact for new personal training leads assigned by the companyCoordinate and schedule trial sessions within 2–3 days of lead assignmentFollow up with trial clients to answer questions, handle objections, and convert them into paid packagesTrack lead status and conversion performance using CRM or reporting tools📈 Growth & Brand SupportUpsell renewals and higher-tier packagesCollect client testimonials and feedbackCreate basic fitness content (photos, tips, IG Reels)Represent StringsSG at roadshows, demos, or pop-up eventsSupport the onboarding of new trainers in future💰 Compensation & Career PathBase Salary:▸ $2,600–$2,800/month (based on experience and certification)Per-Session Commission:▸ Additional commission for each completed session, with higher payouts for exceeding daily benchmarksPackage Sales Commission:▸ Commission-based earnings on new package sign-ups and renewalsRetention Bonus:▸ Monthly performance bonus based on client satisfaction and renewal rateMonthly Earning Potential:▸ Up to $5,000/month and above (including base salary, sessions, commissions, and bonuses)Career Path:▸ Junior Trainer → Senior Trainer → Lead Trainer → Mentor Coach → Regional Fitness Lead▸ Long-term potential for equity (for early team members)🎯 RequirementsPersonal Training Certification (ACE, NASM, NCSF, etc.)CPR/AED certification (or willing to get one)1 year of experience as a certified personal trainer▸ Actively coached clients (not just certified)▸ Delivered at least 100+ sessions (home, gym, or freelance)Experience in customizing fitness programs for diverse clients (weight loss, strength, mobility, etc.)Familiar with trial sessions, goal setting, and progress trackingExcellent communication and follow-up skillsConfident handling trial leads and upselling packagesWilling to travel island wide for sessions🧠 Preferred / Ideal1+ years experience including:Freelance PT work or gym-based personal trainingSome exposure to client sales, rebooking, or upselling packagesTrack record of client retention or referralsComfortable with basic digital tools: CRM apps, booking platforms, or ExcelExperience creating social content (e.g. IG reels, workout tips) a strong plus📍 Work EnvironmentTraining takes place across Singapore — in condo gyms, client homes, ActiveSG gyms, Gym pods or parksAdmin, follow-ups, and scheduling can be handled remotely or during off-peak hoursCompany Website - https://www.stringssg.comPersonal Training Segment - https://www.stringssg.com/sg/personal-trainer