Responsibilities: Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-CloseClient delivery assurance: collaboration with all delivery stakeholders involved to ensure fulfilment of all commitments to the client. Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc. Own P&L responsibility for a fortune 100 customersDrive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities. Manage the portfolio of projects and guide the delivery team to ensure successful execution for the respective accounts.
Take ownership to grow revenue at existing key accounts and mine new accounts and customers. Interact with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done. Take ownership on key metrics such as Project Profitability and Revenue growth. Bottom line accountability for Governance and Customer Satisfaction in Project interactionsReview the performance metrics of the account with the delivery, operations and finance teams on a regular basis. Maintain the customer satisfaction score on an average of 4. 0 & above and overall portfolio of projects carried out to be over 500K-1 million in revenue per month.
project executionInitiate and deliver projects in conjunction with dedicated DMs or shared DMs. Fair evaluation of the team and eliminating constraints towards successRequired Qualifications: A minimum of 8 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firmExperience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environmentStrong experience with the global service delivery modelBachelor’s Degree OR equivalent combination of education, training, and experience. Strong sales/relationship management/account management experience.
Track record of interacting and building relationship with C-level client contactsHands-on experience with proposal creation and leading proposal presentationsStrong leadership, interpersonal, communication and presentation skillsWide variety of IT and business consulting engagement experience
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