PIM Support Engineer (Inriver & Azure)

We are looking for an experienced Service Support Engineer to work within our Product Information Management (PIM) operations team. The assignment involves supporting and maintaining a newly implemented Inriver PIM system and its connected Azure-based data ecosystem.You will be responsible for operational support, data flow monitoring, troubleshooting integrations, and ensuring smooth performance of PIM-related services.Key ResponsibilitiesApplication Support & Maintenance·       Provide L2/L3 support for Inriver PIM.·       Handle incidents, problem investigation, and root cause analysis.·       Collaborate with internal development teams and Inriver vendor teams for escalations.Data Operations & Monitoring·       Monitor and maintain data synchronization between Inriver, Azure, and downstream systems.·       Troubleshoot APIs, connectors, and batch jobs.·       Perform routine health checks and validations.Azure Data Management·       Work with Azure Cosmos DB, Azure Data Factory, and Azure Functions.·       Maintain scripts and automation for recurring operational tasks.Change & Release Management·       Support deployments, configuration updates, and release testing.·       Maintain updated technical and operational documentation.Continuous Improvement·       Identify system issues, bottlenecks, and propose improvements.·       Create knowledge base articles and improve team processes.Required Skills & Experience·       3–5+ years in application support or system support roles.·       Hands-on experience with Inriver PIM (models, workflows, integrations).·       Strong understanding of Azure: Cosmos DB, ADF, Azure Functions.·       Good knowledge of APIs, REST services, and data exchange mechanisms.·       Experience with Incident/Change/Release processes (ServiceNow, Jira).·       Strong communication skills and ability to work in cross-functional teams.Preferred Skills·       Experience in ETL or data modeling.·       Familiarity with CI/CD pipelines in cloud environments.·       Knowledge of Power BI or similar analytics tools.·       Basic scripting: PowerShell, Python, SQL.·       Scrum/Agile tools: Jira, Confluence.