ResponsibilitiesHandle inbound and outbound collection calls in a call centre environmentCommunicate and explain breakdown of amount payable to customers in detailFollow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions,Telcom Support Service Providers, Healthcare and Commercial portfoliosTo adopt collection best practices and apply relevant collections strategies to enhance effectivenessArrange and negotiate payment with customersPerform administrative duties, enquiries and accounts monitoringUpdate and maintain the Credit Collection SystemsAny other ad-hoc duties assignedRequirementsCandidate should possess at least a Diploma or DegreePossess at least 2 years of working experience in a call centre (inbound and outbound calls), telemarketing, customer service or debt collectionAble to speak English proficientlyExcellent communication and interpersonal skillsService-oriented and results drivenA team player and independent worker
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
