Marketing Support Specialist - (Fully Remote)

Our software company is in search of a Marketing Support Specialist to strengthen our Customer Success team. As we broaden our global support coverage, we're adding new team members. This is a full-time, permanent, remote position. Essential Duties & ResponsibilitiesProvide high-quality digital marketing support to our customers globallyHandle inbound and outbound customer service activities via live chat, email, phone, and ZoomRespond to customer inquiries about product details, technical support, billing issues, and moreLog support tickets corresponding to customer-reported incidents. Update and track the status within the ticketing systemGather customer feedback on reported issues.

Liaise with the relevant departments for resolutionDevelop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfactionAssist with onboarding and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practicesPrepare periodic reports for the management teamExperience And QualificationsMinimum of 2 years in customer success, account management, or B2B client service experienceExperience with ticketing and live chat supportExcellent verbal and written business communication skills in English.

Fluent English is preferredExcellent interpersonal skills; comfortable and proficient in customer interactionsAbility to uphold customer relationships, professionalism, and high ethical standardsAbility to manage customer escalations and challenging interactions in a calm and dignified mannerAbility to liaise with various internal teams to resolve customer-reported ticketsAdvanced proficiency in relevant Google Suite and Microsoft Office softwareExcellent organizational skills with keen attention to detailGood time management and the ability to prioritize effectivelyBonus PointsExperience in software support (especially SaaS)Familiarity with ticketing systems such as ZendeskExperience with CRM software (e. g.

Salesforce, Hubspot, Pipedrive)Account management experience with a focus on client relationsTechnological adeptnessKnowledge of SEO, PR, and Digital MarketingUniversity degreeOutgoing, sociable, and engagingThe OpportunityAt Pitchbox, we understand that outstanding individuals might not always fulfill every requirement listed in a job description. We encourage you to apply if you resonate with this role and our company, even if you do not meet all the criteria. We value potential as much as experience. We're eager to explore the unique ways you can contribute to our mutual success.

Growth PotentialThis role offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience. SalaryWe offer competitive market rates for all positions based on qualifications and experience. Salary will be paid in US dollars. About Pitchbox: As we approach our 11th business anniversary, Pitchbox empowers marketing teams at many of the world's top brands, publishers, and agencies. Our comprehensive suite of marketing automation software products is trusted by thousands of professionals across 57 countries. Despite market uncertainties, we've noticed an increasing demand over the past three years.

With significant investments in AI, automation, and new product development, we are strategically positioned for sustained growth and an ongoing surge in demand for our products in the near future. RoleThis role is sometimes referred to as Customer Success Specialist, Customer Success Analyst, Customer Success Representative, Customer Success Manager, Software Support Specialist, Software Support Engineer, Software Support Analyst, Technical Support Specialist, Technical Support Engineer, Technical Support Advisor, Application Support Analyst, Service Desk Advisor, Customer Support Advisor, Customer Support Analyst, Account Manager, Sales Engineer, Client Relations Specialist, Customer Education Specialist, Implementation Specialist. Apply NOW for immediate consideration.