ResponsibilitiesWelcome, assist and direct guests correctly in a friendly and polite wayProvide high quality customer service at all timesCheck the guests in / out, take paymentsManage telephones, emails and reservations in a prompt and professional mannerEnsure that all correspondence are recorded and filed accuratelyEnsure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriateReviewing guest special requests and ensure that they are met or exceededHandle problems that arise in an effective professional mannerWorking with all hotel departments to ensure guest expectations met or exceeded.
For more information call or whatsapp our Recruitment Agency Team on 061 783 7753. Person Specification EssentialExperience of managing customer relations face to face and via phoneHigh level of spoken and written EnglishCustomer Service Skills e. g. face to face, telephone, email etc. DesirableProven experience in hospitality, reception and admin or similar customer facing roleCash handlingFamiliarity with Opera software
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