Platform Success Specialist

Delve Deeper is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional “Fire in the Belly”, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.Delve Deeper has been recognized as Built In Colorado’s “Best Places to Work” for the past four years in a row.Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.Delve Deeper is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.Headquartered in Boulder, Colorado, Delve Deeper also has offices in Warsaw and Minsk, as well as team members in 10 other countries.Who you areYou are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.You are able to focus on solving the most important problem to achieve the greatest impact.You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.You take pride in achieving objectives and delivering results; individually and collectively as a team.You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.You crave feedback and external input so you can use it to improve performance.You want to have an “unfair advantage” and collaborate with your team in-office at least 3 days a week.What You Will DoWe are seeking a Platform Success Strategist who will be responsible for overseeing the successful implementation and ongoing support of Google Marketing Platform tools and Amazon DSP. You will work closely with both various business units and clients and define strategies, processes, and reporting frameworks to ensure platform success.troubleshooting complex issues with DELVE’s self service clients, Google and Amazonensuring fulfillment of support obligations and SLA to licensed clientsplanning, preparing, and delivering training sessions to clients and internal teamsconducting ad hoc online meetings with licensed clientscreating technical content pieces tailored to clients’ and internal teams’ needsoverseeing and handling support tickets from both clients and internal teamscollaborating with internal teams to deliver outstanding customer service in various projectsmentoring interns and junior peersdocumenting and ensuring compliance with internal and cross-departmental processesWhat You BringStrong English communication skills (B2 or higher)You have a good technical and strategic understanding of the Google Marketing Platform (Display & Video 360, Campaign Manager 360, Search Ads 360)/Google Ads3+ years of experience with the Google Marketing Platform/Google Adsability to lead complex, cross-functional problem-solving initiativesstrong client-facing and internal verbal and written communication skillsexceptional problem-solving skills and attention to detail, with the ability to manage multiple projects and priorities in a fast-paced environmentAdditional experience / skills (optional):Knowledge Google Analytics 4 is a big plusKnowledge of DSPs & Ad Servers other than DV360 and CM360 is a plusWorking with cross-functional projects in ClickUp, Wrike, and / or other project management toolsDigital agency (ideally, technical support) backgroundWhat Delve Deeper offers: Work schedule: 12 pm- 8 pmA competitive salary and an annual bonus opportunitiesA promote from within culture and the chance to define your career growthHealth and dental insurance (after trial period)28 calendar PTO daysFlexible sick days policy backed by full 100% short-time disability coverageBrand new office in Minsk, built and designed exclusively for DELVEEnglish language tuition covered for specific positionsCompensation of sports facilities (after trial period)Mental health reimbursement (after trial period)Generous employee referral bonusesHybrid Working Model: Tuesdays, Wednesdays, Thursdays in office with the option to work from home on Mondays and FridaysDog Friendly Office: You are welcome to bring your furry, well-behaved companion to work with you!Please submit your CV in English!Delve is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.* Not all aspects of the job are covered by the objective and duties - may require "other tasks” as assigned.* Job may change over time in accordance with team/company needs.