Platform Support Specialist

About The RoleWe’re looking for a motivated and technically skilled Platform Support Specialist to take ownership of support, development, and continuous improvement of a key digital platform. This role sits at the intersection of IT support, project management, and customer engagement—making it ideal for someone who enjoys problem-solving, stakeholder management, and delivering impactful improvements to digital products.You’ll be responsible for leading the platform’s support function, working closely with clients, subscribers, and external IT providers to ensure it delivers industry-leading value. From managing support requests and system enhancements to contributing to marketing initiatives and collaborating with internal teams, this role offers both variety and impact.Key ResponsibilitiesLead the support function, providing responsive and high-quality service.Manage external IT provider relationships, budgets, and project prioritisation.Identify and deliver platform improvements for clients, subscribers, and internal teams.Collaborate with sales, marketing, and content specialists to ensure accurate, timely support.Present insights and reporting to management to inform campaigns and product development.Support marketing initiatives including newsletters, webinars, and content creation.About YouPrevious experience in an IT support environment (ideally with a ticketing system).Strong technical fundamentals, ideally with an IT-related qualification.Knowledge of Agile development and CI/CD pipelines.Experience with CRM systems, website development, Power BI or Power Automate a plus.Commercially minded, customer-focused, and confident working with multiple stakeholders.Excellent communication, problem-solving, and project management skills.Why Apply?This is an exciting opportunity to step into a pivotal role where you’ll have real ownership of a platform, working across support, continuous improvement, and strategic projects. Based in Auckland, you’ll be part of a collaborative environment where your technical expertise and commercial thinking will make a visible impact.Apply Now!To find out more, please get in touch with Anita Matthews on 021 711537 for a confidential chat.To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…