Polish-Speaking Content Moderator - On-Site in Sofia, Bulgaria

Join our international team in Sofia, Bulgaria, as a Polish-Speaking Content Moderator! You will play a vital role in ensuring a safe, positive, and compliant online environment for our Polish-speaking users by reviewing and moderating user-generated content.Key ResponsibilitiesContent Review and Moderation:Review, analyze, and moderate user-generated content (including text, images, and videos) in Polish to ensure it strictly adheres to platform guidelines and policies.Identify and take appropriate action against content that includes but is not limited to: hate speech, violence, graphic material, spam, or other inappropriate language.Policy Application and Quality Assurance:Apply complex and constantly evolving client policies and guidelines to everyday moderation decisions with high accuracy and consistency.Maintain a high standard of quality and productivity in daily work.Reporting and Escalation:Investigate reported content and user concerns in a timely manner.Escalate complex, sensitive, or high-risk content issues to specialized teams or management as necessary.Continuous Improvement:Participate in training sessions to stay updated on policy changes, cultural nuances, and market-specific regulations.Provide feedback and insights to improve moderation processes and tools.RequirementsLanguage Proficiency (Must-Have):Fluent (both written and spoken) in Polish.B2 level (or equivalent proficiency) in English for training, internal communication, and policy comprehension.Skills and Attributes:Strong attention to detail and excellent analytical skills.Exceptional judgment and decision-making abilities to quickly and accurately determine content policy violations.High level of emotional resilience and maturity, as the role involves exposure to sensitive, disturbing, and offensive content.Ability to work in a fast-paced, high-volume environment and consistently meet performance targets.Strong computer literacy, including proficiency with standard office tools.Experience (Good to Have):Prior experience in content moderation, community management, or a business process outsourcing (BPO) environment is a definite plus, but not mandatory. Full training will be provided.Work Environment & ScheduleLocation: On-site in our office in Sofia, Bulgaria.Shifts: Rotative shifts within a 24/7 operational environment (00:00 - 00:00, Monday - Sunday). You will work 8 hours per day, with 2 rotative days off per week.Equipment: All necessary work equipment will be provided by the company.Compensation & BenefitsCompetitive Salary: We offer a competitive salary package designed to reflect your language skills and commitment.Career Growth: Opportunities for professional development, upskilling, and a clear career growth path within the company.Health and Wellness: Comprehensive benefits package (details provided upon offer).Relocation PackageFor candidates relocating to Sofia, we provide a supportive relocation package:Rental Allowance: 300 BGN (Bulgarian Leva) rental allowance per month for the duration of the employment contract.Flight Reimbursement: Up to 150 BGN flight reimbursement (can be processed immediately upon arrival or with your first salary).Real Estate Assistance: Dedicated real estate administrative assistance to help you settle in and find accommodation.Starting dates: 24-November-2025, 1-December-2025Ready to Apply?If you are fluent in Polish and ready for a new career adventure in Sofia, apply now and start your journey with us!