Polish Speaking Player Support Specialist For Riot Games - Work In Bulgaria

Mercier Consultancy MD is thrilled to offer an incredible opportunity for a Polish Speaking Player Support Specialist for Riot Games, to be based in beautiful Bulgaria. This role is a perfect fit for those who are passionate about gaming and thrive on helping players enhance their gaming experience. You will be the first point of contact for Polish-speaking players, assisting them with their inquiries and ensuring a high level of satisfaction with Riot Games' titles.Key ResponsibilitiesProvide exceptional player support to Polish-speaking customers through various channels, including chat, email, and phoneAssist players with game-related inquiries, technical issues, and account managementResolve player concerns promptly and effectively, ensuring a positive gaming experienceDocument player interactions and feedback accurately to contribute to continuous improvementCollaborate closely with game developers and community teams to provide player insights and feedbackStay updated on game titles, features, and industry trends to offer informed supportRequirementsFluency in Polish (oral and written) is essential; proficiency in English is advantageousPrevious experience in customer support or player support roles is preferred, ideally in the gaming industryStrong understanding of gaming culture and familiarity with Riot Games' titles is a plusExcellent communication and interpersonal skills, with a strong focus on customer satisfactionAbility to troubleshoot technical issues and provide clear solutions to playersStrong organizational skills and ability to manage multiple inquiries simultaneouslyWillingness to relocate to Bulgaria and adapt to a new environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusMonthly Accommodation BonusFully Paid TrainingHealth InsuranceMonthly accommodation bonus