HR Ops Partner

Industry: Designer toys and collectible piecesLocation: Canary Wharf, LondonJob type: Full time PermanentAbout POP MART POP MART (09992. HK) is a leading global company in the trend culture and entertainment industry. Centered around intellectual property, POP MART has built a comprehensive platform for creative incubation and intellectual property operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character intellectual properties through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono.

POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation.

Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www. popmart. com and our LinkedIn Career page. What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to: Contribute to a fast-growing European business that combines retail, art, and creative storytellingWork with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiencesGrow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideasBenefits POP MART offers our employees:

Monthly appreciation gifts featuring our latest POP MART designsA structured bonus scheme linked to company and individual performanceAccess to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing supportTraining and development programmes that build both professional skills and creative thinkingRegular team events that bring our people together to share ideas and celebrate our workThe Role and CandidateThe regional HROP supports the day-to-day delivery of HR processes across Europe.

This role works closely with country HRBPs, regional HR team, and other departments to ensure that operational practices are well executed, compliant, and aligned with both local requirements and global standards. You will play a key part in maintaining process documentation, supporting HR systems rollout and localisation, and helping coordinate regional tasks such as vendor management, employee relations tracking, and new market setup. This role suits someone with solid HR operations experience who is detail-oriented, enjoys working behind the scenes, and is comfortable working across multiple countries and functions. ResponsibilitiesHR Operations and Process Governance:

Support the end to end execution of core HR processes including onboarding, offboarding, contract changes and ensure alignment with local regulations and group standardsDevelop and maintain SOPs across European entities, documenting localised workflows where necessaryMaintain trackers and calendars for employment lifecycle milestones such as probation reviews, fixed term renewals, and document auditsEnsure country HR teams are aligned on policy updates and process changes and support the operational rolloutHRIS Assistance and Localisation:

Assist in the implementation of HR systems in coordination with HQ, ensuring local workflows, templates, and compliance requirements are accurately reflectedProvide first level support to country HR users and act as the regional liaison with HQ system teams for issue resolution and enhancement requestsConduct regular checks to ensure employee data accuracy and audit readinessEmployee Relations Case Support:

Support HRBPs in the coordination and documentation of employee relations cases across countries including disciplinary, grievance, and investigation processesTrack case progress, maintain secure documentation, and support case follow up and timeline managementHelp ensure case handling remains compliant and consistently documented across the regionNew Market HR Setup and Cross Functional Coordination:

Coordinate with HQ, Legal, and Finance teams to support the setup of new employment entities and PAYE registration in emerging European marketsPrepare HR related documentation, timelines, and process flows to support legal entity activation and hiring readinessAct as the HR operations lead for ensuring a compliant and structured HR foundation is in place before first hires are madeRegional Projects and Cross Functional Collaboration:

Support regional HR projects including system rollouts, internal audits, compliance readiness, and process improvementWork with Legal, Finance, and IT on workflows involving employment regulations, employee data, and HR documentationAlign with HQ HR to ensure group wide initiatives are executed in the region with proper localisation and trackingRequired QualificationsBachelor’s degree or above in Human Resources, Business Administration, or a related fieldMinimum 5 years of HR operations or generalist experience in a regional or multi country settingStrong understanding of HR lifecycle processes, employee documentation, and compliance across European jurisdictionsSolid experience working with HR systems such as Workday, SAP, or equivalent including supporting system implementation, user rollout, and process localisationConfident in handling HR data audits, reporting structures, and cross-country consistencyFluent in English; additional European languages are a plusWilling and able to travel across European markets regularlyDesirable but Not Essential Background in retail, consumer brands, or other fast-paced, international environmentsExperience supporting HR operations across multiple European countries with varying regulatory frameworksFamiliarity with regional expansion activities such as entity setup, employment registration, or vendor onboardingExposure to Asia-based headquarters or working across time zones and culturally diverse teamsIf you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.