Portfolio Analyst

Job DescriptionTo assist with Ongoing Credit Management and Ongoing Risk Management, or Collection support and administration to control exposureWelcome to FNB – the home of the #Changeables.We design for the shapeshifters, delivering innovative products and services that reflect our pride in the exceptional people who make it all happen.We’re currently seeking a Portfolio Analyst with hands-on experience in Hogan and Plexus Collections, as well as account recovery. The ideal candidate will be skilled in engaging with customers to encourage payment, identifying early signs of risk, and initiating proactive conversations around defaulting accounts. Responsibilities include negotiating payment arrangements, assessing and adjusting accounts, and supporting ongoing credit and risk management processes. This role also involves providing administrative support for collections to help manage and control credit exposure.What You’ll Be Responsible ForManaging costs and expenses within approved budgets to ensure cost efficiencyDelivering exceptional service that exceeds customer expectations through proactive, innovative solutionsBuilding and maintaining strong working relationships with stakeholders including end-users, SMEs, project managers, and senior leadershipStaying up to date with legislative changes and industry best practices, and providing proactive advice and solutionsEnsuring compliance with governance, legislative, and audit requirementsActioning accounts allocated via Plexus on a daily basisMonitoring and managing dormant accounts to improve client retention and reduce costsOverseeing account categorisation within your portfolioDriving efficiencies in the collections process to improve recovery ratesGathering and distributing relevant business intelligenceManaging your own development to continuously grow your skills and competenciesWhat You’ll NeedQualification: NQF Level 6 or equivalentExperience:2–3 years in collections and recoveryProficiency in Hogan and Plexus systemsStrong background in account risk management and payment arrangementsWhat You’ll Gain Access ToOpportunities to collaborate across segments and teamsA challenging and rewarding work environmentA platform to innovate and contribute to team, leadership, and business successWe’re a Match If You AreCurious & courageous – always eager to learn and brave enough to challenge the normObsessed with mastery – committed to excellence and continuous improvementOpen to ongoing personal growth and developmentReady to take the next step in your career?Apply now – we’re excited to connect with you!#Post#FNBJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.30/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.