Portuguese Speaking Collections Analyst

Join Our Team as a Collections Analyst!Are you a proactive problem-solver with a passion for building strong client relationships and keeping finances on track? We’re looking for a Collections Analyst to join our dynamic, international team in Epta International BSC— someone ready to take ownership, drive results, and make a real impact!In this role, you’ll be the link between our clients and our finance operations — ensuring timely payments, resolving outstanding balances, and contributing to our company’s financial success. What You’ll Do - Engage with clients via phone, email, and mail to provide friendly reminders about overdue payments.- Monitor customer accounts to track payment statuses and identify outstanding invoices.- Assess customer credit histories to evaluate risk and recommend suitable credit limits or terms.- Collaborate with internal teams to resolve disputes and facilitate prompt payments.- Handle customer financial data with the utmost confidentiality and accuracy.- Manage internal credit reporting and participate in business reviews to drive performance. What Makes You the Perfect Fit - Thrive in a fast-paced environment, managing multiple tasks and deadlines with ease.- Bring strong problem-solving skills — you don’t just identify issues, you fix them.- Communicate clearly, professionally, and persuasively with clients and colleagues.- Collaborate effectively with finance and sales teams for seamless collections processes.- Adapt easily to change and embrace continuous learning and improvement.- Bring a customer-first mindset and a genuine team-player attitude. What You’ll Bring - 3–5 years of experience in Credit & Collections, ideally within a multinational (SSC/BSC) environment.- SAP knowledge (preferred).- Familiarity with HighRadius is a plus.- Exceptional written and spoken Portuguese and English skills (a must!).- Confident fluency in Spanish is a strong advantage.- If you’re ready to take your career to the next level and be part of a supportive, forward-thinking team — we’d love to hear from you!