Post Sale Specialist

🌍 About UsAt Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform.We work with payment brands, processing systems, and leading companies across multiple industries, delivering strategic insights and recommendations that generate real impact.Would you like to be part of a collaborative and dynamic environment?Are you motivated to stay at the forefront of strategic consulting?Then this opportunity is for you!We are looking for a Post Sale Specialist who will be responsible for managing client onboarding, activation, and post-sale support, ensuring a smooth and successful customer experience. This role plays a key part in guiding clients through product adoption, resolving inquiries in coordination with internal teams, and identifying opportunities to optimize utilization and strengthen long-term customer relationships.📍 Location: Santiago de Chile (On-site)⏳ Contract duration: 4-month contract💼 Hiring scheme: Independent / Service provisionENGLISH REQUIRED – will be validated during the interview🎯 Role ObjectiveThe main goal of this role is to manage client onboarding, activation, and post-sale support, ensuring a smooth and successful customer experience. This role plays a key part in guiding clients through product adoption, resolving inquiries in coordination with internal teams, and identifying opportunities to enhance utilization, improve processes, and strengthen long-term customer relationships.📌 Key ResponsibilitiesManage onboarding and activation of new clients, ensuring timely and successful setup.Provide post-sale support, responding to questions about product use, processes, and service delivery.Coordinate with internal teams (support, operations, logistics, finance) to resolve customer issues efficiently.Train customers on products, tools, platforms, and service procedures.Monitor utilization, adoption, and performance metrics to identify improvement opportunities.Maintain detailed records of customer interactions, issues, and resolutions.Identify upsell or cross-sell opportunities and collaborate with the sales team when needed.Contribute to improving post-sales processes, documentation, and customer experience workflows.🎓Desired Academic BackgroundBachelor’s degree in Business, Communications, Engineering, or related fields.🛠 Required Skills and Competencies1–3 years of experience in post-sales, customer success, customer support, or account management.Strong communication, customer empathy, and problem-solving skills.Ability to manage multiple accounts simultaneously and prioritize effectively.Technical aptitude to understand product features, troubleshoot basic issues, and interact with technical teams.Experience with CRM systems (Salesforce, HubSpot, Zoho, etc.) is a plus.🧠 Professional ProfileA proactive, customer-centric, and detail-oriented professional with strong communication skills and the ability to build trust-based relationships. Demonstrates problem-solving capacity, adaptability, and a service mindset focused on efficiency and continuous improvement. Capable of collaborating with cross-functional teams, managing multiple client needs simultaneously, and contributing to customer satisfaction and retention.💬 What We OfferA passionate, professional, and collaborative work environment.Exposure to key decision-makers in the Latin American financial industry.Continuous learning and professional development opportunities.Results-oriented approach with flexibility and autonomy.Service contract (no benefits or employee perks).