Customer Consultant

📍 Wellington CBD🕐 Permanent - Full-timeAbout UsAt Powerco, we’re passionate about doing mahi that keeps over 900,000 customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon future. Our purpose is to connect communities. It’s at the heart of everything we do as we serve our customers now and into the future. Ngā Tikanga - Our Way, is what guides us to achieve our purpose and ensures we’re better together, work smarter, proud to be here, and future focused in how we work together with each other, our communities, and industry stakeholders.

About The RoleThe Powerco Customer Hub is the central point for all customer queries, coordinating customer connection processes, and delivering outstanding customer service at each point to ensure an amazing customer experience. RoleAs a Customer Consultant you’ll be working in our customer team who play a key role in promoting the future of gas, coordinating customer works processes, and delivering an amazing customer experience. This role will have a specific focus on providing customer support to the Smart Meter deployment project and you’ll do this by:

Supporting customers via different channels – calls, emails, textsArranging, managing and coordinating project work requests from job creation to closureQuality checking documentation and data from our contractorsUsing systems such as SAP, Salesforce, ArcGIS and CWMSBuilding strong relationships with contractors, gas billing companies, gasfitters, and internal teamsAs part of the project requirements, our team needs to be available for weekday shifts, 6am-10pm, with the occasional Saturday morning. Let’s be honest, no-one likes working Saturdays and late hours so we work flexibly to make it a bit easier.

The Customer Consultant teams do provide support for each other in their different workstreams, so you’ll need to feel comfortable with a bit of flexibility to learn other systems and workflows (once you are well established in your role). Skills & ExperienceWe’re looking for all-round customer experience superstars! People who have skills and experience in making sure our customers are looked after. Natural problem-solvers and quick learners. Experience in coordinating customer appointments and managing work schedules is an advantage and energy industry experience and a driver’s license is a bonus.

If you consider skills like being tech savvy, organised and having great communication skills part of your list of natural talents, we’re interested!What’s in it for you?Hybrid working environmentGreat office environment, team culture & social activitiesHealth and Wellness – flu vaccinations, access to regular health checks, fruit in the office, work/life balance initiativesHealthcare scheme - Medical insurance packageAwesome central location close to the capital’s best cafés, shopping, eats and barsIf you’re a passionate team player, Apply now! You might just be exactly what we’re looking for!📅 Applications close:

Wednesday 13 August 2025Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive.

If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email kiaora@powerco. co. nz