Practice Manager

Location: McDonough, GASchedule: Salary Full-time, On-siteCompensation: Competitive salary + benefitsPerks: Excellent benefits, supportive culture, and growth opportunitiesAbout OrthoAtlantaBecome part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.Position SummaryThe Practice Manager is responsible for the general supervision of staff and the daily operations of the clinic. This role ensures alignment with the organization’s Mission, Vision, and Values while driving a positive patient experience and delivering high-quality care.DescriptionProvide day-to-day supervision of practice staff, including recruitment, employee engagement, performance management, timekeeping, and conducting daily huddles and regular staff meetings.Review and approve employee timesheets and PTO requests.Conduct timely performance reviews, including introductory and annual evaluations, offering constructive feedback to support employee development.Monitor patient satisfaction survey results and implement process improvements in collaboration with the Area Operations Manager.Identify and suggest operational improvements in coordination with the Area Operations Manager.Review and follow up on incident reports assigned to the practice.Manage staff schedules to ensure adequate coverage.Oversee training for new hires and ongoing development for current staff.Monitor key performance indicators (KPIs) through reporting tools and platforms.Oversee office work queues across multiple systems to ensure workflow efficiency.Track employee productivity and provide coaching and feedback as needed.Organize and streamline operational workflows to support effective clinic operations.Address concerns from patients, visitors, staff, and physicians with professionalism and empathy, resolving issues as appropriate.Ensure adequate resources and supplies are available to support daily operations.Support marketing and community engagement efforts in collaboration with the Physician Liaison and Area Operations Manager.Review and analyze Epic referral reports to help drive patient volume.Coordinate with ancillary departments at the clinic to ensure seamless patient experiences.Manage provider schedules and support new provider onboarding with the Area Operations Manager.Serve as a communication liaison between clinic staff and senior management.Ensure compliance with legal, regulatory, and internal policies, and partner with management on disciplinary matters when necessary.Manage daily financial responsibilities including end-of-day reports, deposits, and cash drawer reconciliation.Represent the clinic in organizational meetings and initiatives as directed by the Area Operations Manager.Facilitate facility maintenance and equipment repairs in collaboration with the Area Operations Manager.Ensure practice compliance with Durable Medical Equipment (DME) protocols and procedures.RequirementsHigh school diploma or equivalent requiredMinimum of 3 years of healthcare experienceProven leadership experienceWorking knowledge of healthcare regulations, company policies, and proceduresAbility to learn and understand multiple roles within the clinicStrong leadership and team-building skillsAbility to build trust and maintain positive relationships with physicians and staffProfessional demeanor and a positive attitude in a fast-paced environmentStrong attention to detail and ability to work independentlyExcellent organizational, time management, verbal, and written communication skillsHigh level of discretion and professionalism