IT Support Analyst

Precision Well Servicing is the largest service rig provider in Canada, with an impressive fleet of equipment, service rig professionals and strong relationships with top-tier companies. Precision is currently seeking an experienced IT Support Analyst to join our team. The Precision Well Servicing Information Technology team provides IT solutions for our employees across multiple office and remote field locations. The IT Support Analyst will collaborate with highly motivated team members to provide IT customer service along with the development and implementation of new solutions.

The role will provide the candidate opportunities to provide IT solutions to business stakeholders along with growing their own skills by learning existing and new technologies as they are introduced into the environment. The candidate must be able to work in a team environment and be engaged and energized. Our staff have mobilized back to the office; candidates will need to be available to work in our office full-time.

Why Choose Precision Well Servicing?You will join a well-respected company with a proven track record of success in well servicing operationsOpportunities for career growth and development; we are committed to investing in our peopleSafety is at the core of everything we do, and we prioritize the well-being of our employees, ensuring a safe and secure working environment in the field and the officeA dynamic, collaborative and respectful environment where teamwork, communication, and inclusion are prioritizedA benefits package that prioritizes mental health supportAn attractive salary that recognizes and rewards performance and dedicationWhat You'll DoTroubleshoot, configure and support the components and services within a Microsoft Windows OS and Microsoft Office 365 environmentUnderstand the client PC, cloud server and networking systems and the relationship between these technologiesConfigure and deploy workstations and associated hardware at various company locations and provide in-person and/or remote support to device users across the companyConfigure, deploy and support communications devices (smartphones, aircards, etc.

) across the companyDocument activities and share workloads within an IT service ticketing systemLearn and apply IT processes and follow standardized procedures to successfully deliver on assigned workCollaborate with IT peers, business stakeholders and vendors to develop and deliver solutionsDevelop and execute plans for assigned activitiesDevelop and maintain technical documentationTake initiative to access and research information required to complete all tasks and projectsSome travel may be required, on an infrequent basisWhat You'll BringDiploma or bachelor degree in Computer Science or Computer Technology, or be able to demonstrate equivalent related experienceMotivation to learnStrong troubleshooting and problem-solving skillsAbility to escalate issues internally and seek vendor support when required to keep the IT systems running reliablyAbility to work and collaborate within a highly technical motivated teamAn eagerness to learn and apply new technologiesStrong organizational and communication skills along with the ability to adapt to changing circumstances as well as clarify information or instructions relevant to their jobAbility to stay focused, methodical thinker and possesses a high attention to detailEffectively gathers information and understands customer needs to achieve resolutionA demonstrated commitment to Precision Well Servicing’s Core Values and Key BeliefsKnowledge of Microsoft Azure Active DirectoryKnowledge of Microsoft Power Platform technologies including Power BI, Power Automate, Power Apps, Power Query, Power Pivot is a bonusMicrosoft and other industry certificationsAdvanced Excel skills (> 2 years' experience specific to advanced formulas, pivot tables, beginner/intermediate VBA development/macros) is a bonusFunctional/technical documentation writing experienceWe thank all candidates for their interest in Precision Well Servicing, however only those selected for an interview will be contacted.