Packet Systems Indonesia

Presales Specialist - SOC Solution

Posted: Nov 13, 2025

Job Description

Requirements:Bachelor’s degree in IT, Information Systems, Electrical Engineering, or other similar fields.Minimum of 3-5 years of experience in presales, technical roles, or similar positions with a focus for IT-managed service solutionDeep understanding of manage-services such as Managed Detection and Response (MDR), Security Operations Center (SOC), and Network Operations Center (NOC) among other varietiesPossession of relevant certifications such as CEH or CSA or CISSP or ITIL, or others is a plusStrong ability to create clear and structured technical documents and proposalsExcellent presentation, communication, and negotiation skillsAbility to work collaboratively in teams and across internal and external stakeholdersSolution-oriented, proactive, and with a strong understanding of customer needsJob Descriptions:Collaborate with the sales team to understand customer requirements related to managed service offeringsConduct technical assessments of customer needs and provide appropriate solution recommendationsDesign end-to-end solutions that align with customer needs, considering technical capabilities, service offerings, and industry best practicesDevelop technical designs, service architectures, and identify supporting devices and technologiesPrepare technical and commercial proposal documents, including service descriptions, scope of work, SLA (Service Level Agreement), and pricingCollaborate with the costing team to ensure competitive pricing aligned with customer project requirementsCreate presentation materials and technical demos to support the sales processLead technical presentations to customers, explaining the proposed solution, including its value proposition, technical advantages, and business benefitsPerform technical demonstrations or proof of concept (POC) as requiredWork with internal teams to ensure proposed solutions are feasible and executableCoordinate with vendors or technology partners regarding managed service solution requirementsStay updated on technology trends related to managed services, such as emerging cyber threats, security frameworks, and monitoring solutionsBuild technical capabilities through training, certifications, and in-depth understanding of technologies like SIEM, EDR, Threat Intelligence, and othersFollow up on business opportunities (opportunities) that have been submitted to customers, ensuring timely responses and progress in line with targetsPosting Codes: #LI-IG1

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