Presidio, Where Teamwork and Innovation Shape the FutureAt Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The RoleThe Business Intelligence Analyst plays a key role within the Portfolio and Practice Operations team, delivering trusted, actionable insights through high-impact dashboarding and performance reporting. This individual is responsible for transforming curated datasets into intuitive Power BI dashboards that support executive visibility, operational cadence, and strategic decision-making.
The role is critical to enabling transparency across backlog health, release readiness, and adoption analytics—especially within tooling reviews and service delivery evaluations. Major ResponsibilitiesDesign, build, and maintain user-friendly Power BI dashboards that visualize delivery, sales, and platform performance. Work with curated data models and semantic layers across CRM, PSA, service, and financial systems. Translate complex backlog and operational metrics into concise visuals for business and executive audiences. Analyze delivery readiness indicators including SLA adherence, resolution times, and incident trends. Support adoption reporting for internal tools, platform enhancements, and new service offerings.
Produce weekly, monthly, and quarterly reporting packages tailored for senior leadership. Partner with cross-functional stakeholders to define, refine, and standardize key performance metrics. Surface trends and anomalies through exploratory analysis and dashboard insights. Automate refresh processes and enable self-service access for recurring report consumers. Enforce data quality standards and flag inconsistencies through proactive validation practices. Fulfill ad hoc reporting and visualization requests in support of operational priorities. Collaborate with IT and data teams to improve the reporting infrastructure and tooling stack. Technology/Area Of SpecializationDeep expertise with Power BI, including DAX, Power Query, and workspace management.
Familiarity with Tableau, Looker, or other BI tools a plus—but Power BI is primary. Ability to work with curated datasets and published data models from source systems. Working knowledge of SQL for basic data validation or custom extracts. Understanding of operational KPIs such as SLA, utilization, velocity, and customer health. Experience with recurring revenue or managed services metrics (ARR, retention, margin, etc. ). Basic Knowledge, Skills, And AbilitiesStrong visual storytelling capabilities and attention to dashboard usability. Clear communication of complex metrics to non-technical audiences. Analytical mindset to derive insights from trendlines, benchmarks, and variance analysis.
Ability to prioritize reporting tasks and manage competing deadlines. Self-directed with a bias for automation and continuous improvement. Team-oriented and comfortable working in cross-functional settings. Consistent track record of high-quality deliverables with minimal oversight. Required Skills3-5 years of experience in business intelligence, analytics, or reporting roles. Bachelor’s degree in Business Analytics, Information Systems, or related field. Proficiency in Power BI, including dashboard interactivity, custom visuals, and performance tuning. Strong Excel skills including pivot tables, formulas, and data validation. Basic SQL proficiency for querying and troubleshooting data issues. Experience working in a technology services or managed services organization.
Familiarity with service delivery KPIs, backlog management, and GTM reporting. Competencies RequiredDashboard Design ExcellenceData Integrity FocusTool Proficiency (Power BI)Business & Operational AcumenClear CommunicationQuality & Detail OrientationProactive Problem SolvingDeadline AccountabilityCross-Functional CollaborationPhysical RequirementsPrimarily sedentary office work with extensive computer use for data analysis and reporting. Minimal travel (
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