Local Search Coordinator

Company DescriptionPG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U. S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands.

As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our MissionWe empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our ValuesTo put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:

Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together.

Rio SEO is looking for a Local Search Coordinator to join our team. This is a key role in how Rio SEO provides local search management services, from the initial implementation of a customer’s location data to ongoing maintenance of how a customer’s data appears on the web. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator.

This role requires support during PST working hours. If you are open to working US hours (5: 00 PM to 2:

00 AM CET) and want to be part of a fast-moving, innovative team, we’d love to talk to you!Duties & ResponsibilitiesImprove ranking and brand visibility by employing local SEO tacticsWork alongside Account Manager to accomplish local initiativesOnboard and configure new clients within our platformA large emphasis will be on data submissions and quality control, by working closely with the Account Managers and the customers to ensure that the integrity of the data is being preserved, implemented, and maintained in a timely mannerAddress your assigned client support issue needs by providing excellent customer service with help from the Account Managers to resolve the issueWork with search engine providers such as Google, Bing, Facebook, and Yelp to ensure that our clients’ data is correct and visibleProactively detect data issues, research, and resolveMust be able to manage and prioritize multiple accounts and projects simultaneouslyQualificationsBA/BS degree preferred1-year customer service experienceAbility to multitask in a fast-paced dynamic environment, under pressure, and with tight deadlinesAbility to work independently and in a team-oriented environmentExcellent prioritization and time management skillsExcellent written and verbal communication skillsComputer savvy, MS Excel proficiency preferredData Entry:

1 year, bonus for advanced Excel skillsCustomer Service: 1 yearTime Management: 1 yearSEO: 1 year, bonus for Local Search or Local SEOHigh school graduate or equivalent required Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles. Additional Information For US Based JobsPress Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

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