Information Technology Support Assistant

Position Overview: We are seeking enthusiastic and motivated individuals to join as an Entry-Level IT Support Assistant/Phone Support. This offers a valuable opportunity to gain hands-on experience in basic IT operations and customer service. The ideal candidate will assist with answering phones, providing support to users, and learning foundational IT skills. Key Responsibilities: Serve as the first point of contact for incoming phone calls; route calls appropriately and assist with general inquiries. Provide friendly and professional support to both internal and external users, ensuring a positive customer experience.

Assist with basic IT support tasks, including resetting passwords, identifying simple technical issues, and logging service requests. Help maintain and update documentation related to IT processes and support procedures. Work alongside IT team members to support various administrative and technical projects as needed. Learn and apply foundational IT concepts, tools, and best practices to enhance day-to-day effectiveness. Escalate more complex technical issues to senior IT staff while maintaining clear communication with the end-user. Qualifications: Enthusiasm for learning about IT and technology. Strong communication and interpersonal skills. Reliable, responsible, and eager to gain practical experience.

Ability to work well in a team environment. No prior experience required; training will be provided.