Junior Customer Support Associate

Location: Remote in HungaryAt Prezi, we help individuals and teams make their ideas shine through memorable, engaging presentations—whether virtual or in-person. As a remote-first company, we foster a culture of collaboration, innovation, and impactful work. We’re looking for a full-time Customer Support Associate to join our team. Work with us to provide top-tier support that enables our users to create visually stunning presentations. This role is a 1-year contract and involves covering 8-hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets. As a Customer Support Specialist:

Be the trusted point of contact for users via all available support channels for technical, payment, and product support. Become a Prezi expert, offering advice and troubleshooting that helps create engaged customers and drive our growthBe a cross-functional stakeholder and representative, responsible for escalating customer issues, from bugs to product-related, in a timely mannerCollaborate with Engineering, Product, and other teams to resolve technical challenges efficiently. Participate in continually improving our knowledge base. Find potential upsell opportunities and help generate leads from customer support interactions. Identify opportunities where we can improve the customer experience. Identify opportunities to improve customer experience.

We’re looking for. . . Previous experience in customer service or a fast-paced support environment. Fluent in English (additional languages a plus). Strong troubleshooting and problem-solving skills, and able to discuss and understand details and use critical thinking to resolve issues with both technical and non-technical audiencesTech-savvy with experience in Windows, Mac, Google Suite. Ability to work independently and in a team, with flexibility in shift patterns. Excellent time management skills, and ability to prioritize workload efficiently to meet team goals, KPIs, and SLAsExperience with Zendesk, Jira, Confluence, subscription management tools, as well as AI tools is a plus.

What benefits are waiting for you?General: 📝 Permanent employment contract via PEO🌎 Flexible working hours🤒 Paid sick leave🏖️ Paid flexible PTO🎅🏼 Prezi holidays💻 Laptop🌱 Home office setup subsidy - budget for purchasing extra equipment for your home office🤑 Monthly contribution towards your internet bills📈 Stock optionsTaking care of yourself: 💊 Private medical care🤸Gym perk🧘 PsychCom— supporting you with legal, financial and personal support adviceEvents connecting us together: 🎉 PowerWeek - annual event for the whole company organised in an exciting EU location🎮 Game nights🍱 Cooking eventsIf you love visual communication, teamwork, and problem-solving, apply now!Prezi values diversity and inclusion.

We welcome applicants from all backgrounds.