Customer Service Coordinator

Are you committed to growth and development? Are you a beauty enthusiast and want to work in a dynamic environment and in an inspiring team where you can take responsibility from day one? Then your new challenge is just a click away! We offer you a Customer Service Coordinator position in our International Team. We are Primor Cosmetics Group, an international cosmetics and beauty distributor consisting of two separate entities: Primőr Kozmetikai Kft and Primor International Zrt.

With over 30 years of experience, Primőr Kozmetikai Kft is the leading distributor in Hungary, while Primor International Zrt has a start-up mentality and is a fast-growing distributor in several European markets, including Germany, Austria, Switzerland, Italy, Slovenia and Croatia. We are proud to have decades of history with some of our partners. For more information, please visit our website and social media platforms: Primőr - Primőr Cosmetics (primorcosmetics.

com)Customer Service CoordinatorThe Customer Service Coordinator will be responsible for ensuring that the products, POSM (point of sale materials), and services sold by the company are delivered to our international customers with excellence (right quantity, right timing, and right quality matching customers’ orders). This person will be the first point of contact for any customer complaints and order management-related follow-ups, both internally and externally. They will also be responsible for tracking the status of each order as it moves through the supply chain and for monitoring/reporting its progress to the relevant parties involved.

ResponsibilitiesThis role will primarily involve overseeing customer order management and relevant logistics tasks for Primor International Entities, aiming to ensure that our customers receive their orders in the most efficient and prompt manner.

Managing orders and order management data, such as outstanding orders, customer deliveries, logistics — to serve our retail customers with excellenceDirect contact with customers to resolve problems with their ordersDirect SPOC for managing order processing provided by 3PL logistic service providers, including EU and non-EU customersProcessing orders by updating stock levels to ensure accuracyMonitoring order status to ensure that everything proceeds as expected and in line with our internal KPIsUpdating customer records with order details, such as delivery informationDealing with customer issues related to late deliveries or damaged goodsProcessing returns or exchanges based on customer requests or company policiesCommunicating with customers about the status of their orders, where and when relevantSupporting the introduction of new products and the phase-out of products at retail partnersUtilizing system settings and parameters to increase efficiencyIssuing invoicesIssuing invoice-related credit notesPricing control before issuing final invoices to customersOwning statistical data reporting to KSHContributing to the definition and documentation of business processes and generally supporting the improvement of supply chain performanceKey competenciesIntermediate-level understanding of supply chain processesMinimum 4–5 years of relevant work experience, especially in customer service, ideally with experience in 3PL service provider operations; international work experience is preferredDegree in a relevant field (min.

BSc)Active English (B2) and German (B2) language skillsStrong problem-solving and analytical abilitiesTechnical knowledge and understanding of integrated software systemsStrong communication and collaboration skills to interface with internal teams, service providers, and customersHigh level of accuracy, business insight, and process awarenessMinimum intermediate-level Excel skills (strong understanding of PIVOT, VLOOKUP)Ideally, detailed knowledge and understanding of supply chain master data, with a focus on product, material, and inventory master dataAbility to work in a team environment, as well as independently where and when relevantAbility to assert objectives appropriately in partner relationships and formal contractsAbility to develop long-term, harmonious cooperation with external counterpartsWhat we offerDynamic environment and a diverse challenging range of tasksA varied and responsible role with the opportunity for professional developmentPossibility of hybrid workingJoin our international team as a Customer Service Coordinator and play a vital role in delivering excellence to our customers.

Manage orders, ensure seamless logistics, and build strong partnerships while contributing to an efficient supply chain. Apply today and be part of our customer-focused success!