Principal Advanced Analytics Manager

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team as a Principal Advanced Analytics Manager to join our dynamic team of #Unstoppables.Purpose of the Job:To provide strategic leadership in the development and delivery of advanced analytics and data science initiatives that drive customer value, personalization, and revenue growth across the business. This role combines deep technical expertise with strategic insight to translate complex data into actionable intelligence, guiding commercial decisions and optimizing CVM strategies. Acting as both a thought leader and enabler, the incumbent strengthens analytical capability within the team, fosters cross-functional collaboration, and ensures that models, insights, and frameworks are effectively embedded into business processes to deliver measurable impact and support the organization’s data-driven transformation.The Principle Advanced Analytics Manager will lead and manage large-scale, high impact projects, drives innovation, and mentor the analytics team to deliver measurable business value and impact.Main Responsibilities:Strategic Leadership & ExecutionProvide thought leadership in embedding analytics within decision-making processes within CVM and the broader organization in line with the defined advanced analytics strategyTranslate complex insights into strategic narratives that influence senior executives and shape business directionDrive enterprise-wide adoption of advanced analytics and AI solutions to generate measurable business value and impactInfluence decision-making through clear communication of analytical insights, business implications, and strategic recommendationsAlign analytics initiatives with Cell C’s broader connectivity and commercial strategyRepresent the analytics function in executive forums and cross-functional initiativesLead through others by empowering analytical teams to deliver high-impact, data-driven solutionsMonitor external trends and competitive intelligence to inform strategic directionDevelop and maintain stakeholder engagement plans to ensure alignment and transparencyAdvanced Analytics & ModellingLead the design, development, and validation of predictive, segmentation, personalization models and analyticsProvide leadership and direction in selecting modelling methodologies and ensuring scalability, explainability, and governanceEnsure that analytic outputs and developed models are aligned with strategic goals of the organization, and that they are driving business impactPartner with IT and Data Science teams to embed models and analytics into production environments and operational systems to drive business impactShape the organization’s approach to analytical innovation, ensuring alignment with evolving data and AI capabilitiesEnsure all analytics activities comply with POPIA, industry regulations, and internal data governance policiesLead initiatives to safeguard ethical AI and model transparency across business applicationsTeam Development & Capability BuildingBuild, mentor, and inspire a high-performing analytics team with a strong focus on collaboration, curiosity, and accountabilityDevelop capability roadmaps to strengthen analytical, technical, and business acumen within the teamFoster a culture of innovation, continuous improvement, and professional growthEstablish frameworks and standards for excellence in analytics delivery and stakeholder engagementOversee recruitment, onboarding, performance management, and succession planningEnsure compliance with HR policies, labour relations, and organizational valuesMeasurement & Impact TrackingEstablish clear success metrics and performance frameworks to measure the commercial and customer impact of analytical initiativesOversee post-implementation evaluation and continuous refinement of analytical models and insightsPromote evidence-based decision-making by embedding measurement and feedback loops into business processesReport progress and outcomes to executive stakeholders, demonstrating value creation and strategic impactProduct & Innovation StrategyOversee the design and execution of personalized product strategies and innovation roadmapsPartner with commercial and product teams to shape propositions, bundles, and offers that address customer needs through insight-led designEnable CVM and marketing teams with analytical frameworks, experimentation models, and targeting strategies that improve go-to-market performanceDrive innovation by ensuring that product, pricing, and experience strategies are informed by predictive insights and customer-centric data narrativesDrive overall project delivery success i.e. on-time, on-budget analytics initiatives Project & Delivery ManagementOversee the delivery of complex analytics projects as and when required, ensuring alignment to scope, budget, and timelinesDirect the development, validation, deployment, and monitoring of advanced models and algorithmsEstablish standards and best practices for analytics methodologies, data governance, and model risk managementOther Duties/ProjectsPerform any other related duties/projects as requested by ManagementMinimum QualificationHonours in Actuarial Science, Economics, Finance, Business Science, Engineering or related quantitative fieldMaster’s degree in related quantitative field or MBA from a leading business school (advantageous)Experience8+ years of experience in telecommunications or a related technical sector within a medium-to-large organizationOf which 5+ years need to be hands-on experience in advanced analytics, data science, or related fieldsOf which 3+ years need to be experience in a managerial role, leading high-performing analytics teamsProven experience in driving strategic, data-driven initiatives and delivering business impact through analyticsExperience in Telecommunications industry (desired)"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."