PRINCIPAL COMMUNITY RELATIONS OFFICER (CONSTRUCTION RELATIONS)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. DescriptionThis position serves as the positive link between Metro, the community, and various stakeholders to create trust and an enduring relationship for Metro; conducts the more complex staff work in connection with community outreach, preparation, and dissemination of informational materials, training, mitigation, and rapid response resolution.The Principal Community Relations Officer (PCRO) serves as Metro’s primary liaison to the community, the contractor, program management, local elected officials and staff and to Los Angeles County residents. The PCRO represents the agency in the community, builds relationships with local jurisdictions, and civic and community organizations to advance Metro projects and programs, and serves as a strategic resource for internal partners.Recruitment Timelines: Interviews are projected to be scheduled for the week of March 30, 2026. This date is subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.Examples of DutiesProvides high-level liaison work between Metro and Board members, passengers, and external stakeholders, such as elected officials, businesses, and community and special interest groups regarding Metro's transit services, systems, and programsServes as lead staff in planning, implementing, and managing assigned construction projects and other special projects designed to meet community needsProvides guidance and assistance to new or entry-level employeesPlans and implements, or attends publicity efforts, strategies, and outreach programs to define community needs, obtain their input, gain their support, and promote Metro's projects, programs, and initiativesMeets and confers with Metro staff, external stakeholders, and project contractors to resolve conflicting or divergent opinions and to reach mutually acceptable solutionsResearches incidents, complaints, and concerns, including difficult and sensitive problems, and interfaces with contractors and management at all levels of the organization to resolve issuesRecommends strategies to promote Metro's strategic goals and objectivesPrepares and makes presentations to management, public officials, community groups, schools and other stakeholdersProvides support to project management and the department, and inter-department management in Board presentations, community outreach, and in coordinating construction activities and mitigationsProvides input in creating useful communication tools and methodsDevelops content for collateral material to educate the public on construction activitiesKeeps the community and elected officials informed of construction impacts related to construction projectsRemains up to date on current and proposed activities and programs, and applicable regulations by attending Board, project, and community meetingsPrepares correspondence, reports, newsletter, and talking materials, as requested, by management or public officialsPlans and conducts safety education outreach before and during construction projectsCoordinates and conducts tours of Metro construction projectsProvides input for developing budgetPrepares Request for Proposals (RFPs) for promotional and/or professional services; negotiates and monitors contracts to ensure compliance with project goalsMinimum QualificationsMay be required to perform other related job dutiesRequiredA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:EducationBachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related fieldExperienceFive years of relevant experience performing community relations work; some positions in this class may require specialized experience in area of assignmentCertifications/Licenses/Special RequirementsA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsAbility to understand and speak a language other than English may be required for some positionsMust be willing to be on call and work evenings and weekendsPreferred QualificationsPreferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.Experiencedeveloping strategic communication materials, including background reports, memos, presentations, speeches and talking points for public meetings or briefings Experience building effective relationships with elected officials, civic organizations, and community groups to influence policy and achieve desired outcomesExperience delivering presentations and facilitating public meetings to diverse stakeholders, including community groups, elected officials, or executive leadershipEssential KnowledgeKnowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)Theories, principles, and practices of community relations, government relations, and public relationsProtocols when communicating with public agenciesMetro transit systemGroup dynamics and community organizing techniquesStructure, functioning, and protocol of local government agencies and community groupsResearch and analytical techniques, methods, and proceduresApplicable business software applicationsSkill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)Performing effective, diverse, and spontaneous communicationsCommunicating effectively orally and in writingExercising sound judgement and creativity in making recommendationsInteracting professionally with various levels of Metro staff and outside stakeholdersDesigning, implementing, and coordinating public or community programs to promote Metro's services and programsWorking under pressureAbility to (defined as a present competence to perform an observable behavior or produce an observable result)Relate to diverse community membersRepresent Metro before the publicWrite clear comprehensive reportsAnalyze situations, identify problems, recommend solutions, and evaluate outcomesCoordinate multiple projects and meet critical deadlinesUnderstand, interpret, and apply relevant policies, laws, regulations, and contractsRead, write, speak, and understand EnglishSpecial ConditionsThis job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirementsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this jobMetro provides reasonable accommodation to enable individuals with disabilities to perform the essential functionsThis classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of DirectorsContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outWorking ConditionsTypical office situationClose exposure to computer monitors and video screenWork irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignmentsWork after designated regular hours in case of special assignments or emergenciesPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language required(JJC)Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.Selection ProcedureApplicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.Application ProcedureTo apply, visit Metro's website at www.metro.net and complete an online Employment Application.Computers are available to complete online Employment Applications at the following Metro locations:METRO Headquarters, Employment OfficeOne Gateway PlazaLos Angeles, CA 90012Open: Monday through Friday, 8am-4pm(Closed Sat & Sun) Metro Talent Hub8501 S. Evermont PlaceLos Angeles, CA 90044Open: Monday through Friday, 9am-5pm(Closed Sat & Sun)East Los Angeles Customer Center4501 B Whittier BlvdLos Angeles, CA 90022Open: Tuesday through Saturday, 10am to 6pm(Closed Sun & Mon) Wilshire/Vermont Customer Center3183 Wilshire Blvd, Ste 174Los Angeles, CA 90010Open: Monday through Friday, 10am-6pm(Closed Sat & Sun) Rosa Parks Customer CenterWillowbrook/Rosa Parks Station11720 Wilmington AveLos Angeles, CA 90059Open: Monday through Friday, 6am to 6:30pm(Closed Sat & Sun) Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.