Principal FinOps Resident, Thailand (Contractor)

Learn more about DoiT Customer Success: Inside DoiTLocationOur Principal FinOps Resident will be part of our Customer and Product Success team within the Customer Experience group. This role is based remotely in Thailand, on a contract basis.Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.The OpportunityAs a DoiT Principal FinOps Resident, you will operate as a strategic advisor to our Enterprise FinOps Intelligence customers on FinOps maturity and best practices. This is a senior role in the Customer Success team at DoiT.ResponsibilitiesEngagement Management/FinOps Advisory: Own a portfolio of enterprise customers, providing engagement management and strategic FinOps advisory servicesExecutive Stakeholder Alignment: Build and maintain executive-level relationships within the customer account, leveraging those relationships to identify business goals and objectives related to their FinOps journeyProduct Adoption: Using your knowledge of the customer’s goals and objectives, educate DoiT customers on the DoiT Cloud Intelligence platform features that support their goals and drive product adoption through user awareness and proficiencyFinOps Maturity Assessments: Assess customer FinOps maturity using the DoiT FinOps Maturity Assessment and build roadmaps to improve maturity in a “crawl, walk, run” frameworkProject/Workflow Management: Manage ongoing workstreams with customers, driving accountability within DoiT and the customer team to ensure success Customer Feedback: Operate as the “voice of the customer” by listening to and documenting customer feedback on the DoiT Cloud Intelligence platform and FinOps practice and sharing that feedback with the appropriate DoiT teamsCustomer Satisfaction: Own the overall customer satisfaction for your customer portfolio and resolve issues and escalations collaboratively with the DoiT team (and leadership, where needed)Documentation: Maintain the customer 360 in our Customer Success platform, creating a referencable source of truth for the customer account and health to the rest of the businessCustomer Retention: Partner with the DoiT sales team to ensure successful renewals and client retentionEvent Support: Represent DoiT at industry events (e.g. cloud summits and annual conferences)QualificationsExcellent communication skills (written and verbal) in both Thai and EnglishExperience driving maturity of a FinOps practice within a businessExpertise in cloud technologies and the latest advances in cloud servicesPrior experience in a SaaS company and/or with SaaS FinOps platform solutionsHighly skilled at executive presence and consultative advising; comfortable presenting to executives and large groupsA desire to help define and refine the DoiT FinOps Intelligence strategic advisory offeringComfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashionBonus PointsFinOps Foundation FinOps Certified Professional certificationAWS / Google Cloud / Azure Professional certificationsOther FinOps Foundation certificationsAre you a Do’er?Be your truest self. Work on your terms. Make a difference.We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.Sounds too good to be true? Check out our Glassdoor Page.We thought so too, but we’re here and happy we hit that ‘apply’ button.Many Do’ers, One TeamDoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.