Principal Service Leader - End user services

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.Volvo Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. We have 3,600 employees located in more than 30 countries, and we are working in a completely global organization with colleagues all over the world.Infrastructure & Onsite Services (IOS) Infrastructure & Onsite Services (IOS) is globally responsible for all Volvo Group D&IT infrastructure services. As most of these services are delivered by an IT partner, the mission is focused on Service Management, new service development, architecture and innovation, outsourcing partnership management, as well as managing the remaining IT infrastructure delivery teams in Volvo.Digital Workplace ServicesDigital Workplace Services is part of IOS and has the responsibility for delivering Digital Workplace Services to Volvo Group employees globally.We are now looking for a Service Leader – End user services You will play a key role in the team responsible for the Global IT Equipment services (Phones, Tablets, Computers, Monitors, etc.) in Volvo Group.You will work with multiple stakeholders in Volvo Group Business units and Suppliers, with the mission of delivering world class End User IT Equipment services for our 100.000 Volvo Employees globally.You can apply from any of the following locations:Gothenburg, Skövde, Gent, Bangalore and Lyon.Key ResponsibilitiesEnd User IT Equipment ServicesResponsible for the IT Equipment services ensuring that all IT equipment is delivered according to contract based on cost, volumes, and quality.Manage new and changed business needs regarding IT Equipment deliveriesParticipate in and/or lead initiatives and related projects in the area Service Lifecycle, Strategy and Innovation Manage the full lifecycle of IT Equipment services within the End user services areaResponsible for the Strategy, Continual Improvement and Innovation of the areaRequired Competencies And ExperienceUniversity/Master's degree or equivalent in a relevant areaMinimum 10 years' experience within the End user services areaExperience within the IT Equipment services areaExperience of Service leadership focusing on the outcomeExperience in steering projects and analyzing business needsComplete proficiency in EnglishKnowledge and experience of ITIL (SIAM is a plus)Who are you? Strong service and business-oriented approachSkilled in negotiation and cross-organizational collaborationExceptional communication and presentation abilitiesEfficient in managing meetings and minutesOpen to new ideas and perspectivesProactive and goal-orientedOpen to network with business and colleaguesNaturally outgoing and engagingWhat’s in it for you? We offer a solid package of compensation and benefits and you get an opportunity to work together with fun and highly skilled colleagues in an exciting, global environment which will develop you both professionally and personally.At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.Application screening will start immediately, we look forward to receiving your application as soon as possible.Important: Only applications in English and in the locations mentioned in the job offering will be consideredLocations: Sweden - Gothenburg or Skövde, Belgium - Gent, India - Bangalore and France - Lyon.We are looking forward to recieving your application! We value your data privacy and therefore do not accept applications via mail.Who We Are And What We Believe InWe are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.