Private Detention Complaint Intake Coordinator (AA 2) DOH8738

DescriptionThis is a non-permanent Administrative Assistant 2 (AA 2) and is expected to last up to twelve (12) months from the date of hire. We anticipate that this part-time role will work up to 30 hours a week.THE OPPORTUNITYThe Division of Environmental Public Health (EPH) works to improve the health of people in Washington State by reducing exposure to environmental hazards and supporting healthy, safe places where people live and play.We’re seeking a dedicated Private Detention Complaint Intake Coordinator to support the Private Detention Program. Reporting to the Public Engagement Manager, this position manages the complaint intake, triage, and referral system for private detention facilities across Washington State.This role offers the opportunity to make a meaningful impact by addressing public health and human rights concerns, engaging with individuals in challenging circumstances, and ensuring communication and data processes run smoothly and equitably.Key ResponsibilitiesManage the data system for private detention complaint intake, triage, and referrals.Communicate respectfully and compassionately with individuals who are detained via phone, email, and correspondence.Coordinate translation and interpreter services for all private detention program activities.Monitor and evaluate complaint program procedures for efficiency and effectiveness; recommend and support improvements.Collaborate with IT staff to maintain and enhance the online complaint form and database functionality.Analyze and visualize data trends; prepare reports, infographics, and findings for both internal and external audiences.Post inspection results and data summaries publicly in multiple languages.Support rulemaking activities by scheduling meetings, preparing materials, taking notes, and tracking public engagement.Assist with public comment and outreach efforts by tracking feedback, drafting communications, and organizing materials.Support public records requests and media inquiries.Why You’ll Love This RoleThis position offers a chance to blend administrative skills, data management, and compassion-driven public service. You’ll help uphold human dignity and public accountability while improving systems that protect health and safety. Every day, your work will support fairness, transparency, and equity for some of Washington’s most vulnerable populations.Expectations And ResponsibilitiesYou can expect to:Work collaboratively with program staff, leadership, and community partners.Balance administrative, analytical, and outreach duties in a dynamic environment.Approach sensitive and high-stress situations with empathy and professionalism.Identify opportunities for process improvement and data-driven decision-making.Maintain confidentiality and uphold the department’s values of equity, integrity, and respect.The Ideal CandidateThe ideal candidate is organized, empathetic, and skilled in handling sensitive communications. They are adept at data management and reporting, can coordinate multiple projects, and have a strong commitment to equity and human rights. They excel in listening, problem-solving, and engaging with diverse communities in ways that build trust and understanding.Location and Flexibility We value work-life balance and offer the convenience of remote work! This position will give you the option to work from home or from the closest DOH facility. Attending in-person events or working in the office is rarely required and would be scheduled in advance. This is a remote home-based position available to applicants residing anywhere in Washington State, as well as those living near the Oregon/Washington border and the Idaho/Washington border.Required QualificationsWe value all relevant experience (paid or unpaid) and encourage applicants from all backgrounds. You must meet at least ONE of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. While “Preferred Experience” is not required, these skills or experiences can help you stand out as a candidate. Two (2) or more years of experience in an office/clerical, secretarial, or general administrative environment using office organization methods/practices for performing complex clerical and administrative tasks Additional Required Knowledge, Skills, Abilities, And ExperienceExperience will include proficiency in: Customer service experience includes resolving problems and responding to inquiries regarding policies, procedures, and services. Managing data systems for complaint intake, tracking, analysis, and reporting. Agile communication skills, both written and verbal, to provide direction and information to varied levels of involvement and commitment with diverse populations, including individuals experiencing stress or trauma Project support experience that includes scheduling, orchestration of work to meet deadlines, and reporting progress to project managers. Practical skills in Microsoft Office Suite to include Excel for spreadsheet tasks, database management, MS Word for document creation and formatting, and Microsoft Outlook or similar email systems for electronic correspondence and scheduling. Facilitate support to include organizing meetings, setting up and managing virtual meeting space. Preferred/Desired Knowledge, Skills, Abilities, And Experience Knowledge of trauma-based principles. Use of cultural humility and emotional intelligence practices. Proficiency in both Spanish and English, including translating, reading, speaking and writing. Create clear charts or visuals from data using tools like Excel or Power BI. Experience organizing or facilitating public meetings or listening sessions. Experience updating and maintaining web pages for accuracy and accessibility. Drafting easy-to-understand summaries of technical information for the public. Experience in troubleshooting basic database or online form issues We are the Washington State Department of Health (DOH)We're nearly 2,000 professionals across Washington working together to protect and improve community health. Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience. At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health. To learn more about the DOH please visit doh.wa.gov and connect with us on LinkedIn , Facebook , and our blog, Public Health Connections .Benefits And LifestyleWe prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health .Conditions Of EmploymentThis position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.I am prepared, with or without accommodations, to do the following:Commit to a full-time 40-hour workweek schedule (flexible work schedule requests must be approved supervisor).Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.This position is eligible for teleworking Perform my job duties either remotely from home or in person at the designated DOH site location.Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state. You must be able to legally drive a vehicle or arrange alternative transportation for state business.Engage in emergency response exercises and high-priority assignments as assigned during emergency events. Application DirectionsTo apply, click "Apply" and complete the application. Attach your resume, and cover letter.In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.Do Attach The FollowingResumeCover letterDD-214 (if applicable)Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year Do not include or attach the following – these documents or details will not be reviewed:REMOVE personal photos – do not submit any documents containing personal photos. Transcripts (unless specifically requested in the Application Directions)Certifications or DiplomasProjects or PortfoliosLetters of RecommendationEquity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.DOH is an equal opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Andrea Thieme at employment@doh.wa.gov and reference the assigned “DOH8738” recruitment number.Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.SUBSCRIBE to DOH Job Alerts Supplemental InformationThis recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.A successful candidate may be offered 5% dual language pay if they are proficient in reading, writing, and/or speaking in a second language.