Process Consultant Senior/Lead

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.As a senior or lead process consultant on the Knowledge and Development solutions team, you’ll lead the design, execution and adoption of impactful improvements to business operations and customer experiences. In this role, you’ll re-engineering processes to increase efficiency, streamline workflows, and deliver measurable value to the organization. You'll detail and manage complex projects, work with collaborators, and drive critical initiatives like process mapping, standardization, and automation. With a focus on enhancing operational effectiveness and preparing for future organizational needs, you’ll align processes with business goals, leveraging innovative tools, and using successful change adoption across teams.This is a remote position with occasional trips into our corporate headquartersMust-have QualificationsHigh School Diploma/GED equivalent or higher and a minimum of 8 years experience in business process (e.g. end-to-end process development, process design, etc.).{OR} Bachelor's degree or higher and a minimum of 5 years experience in business process (e.g. end-to-end process development, process design, etc.). Preferred SkillsProven experience leading medium-to-large scale process improvement projects with measurable results.Expertise in documentation, process mapping, standardization, and best practices, including the ability to identify pain points and recommend solutions.Strong proficiency in project management tools and techniques, including developing timelines, risk assessments, and implementation plans.Demonstrated ability to collaborate across diverse teams and influence senior leaders to adopt innovative approaches.Familiarity with emerging technologies, including AI and automation, and their application to business process optimization.Compensation$89,000 - $108,000/year depending on position level and experience Gainshare cash incentive up to 30% of your eligible earnings based on company performance Benefits401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Onsite gym & healthcare at large locations Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.Equal Opportunity EmployerFor ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/