Process Engineer III

Job Title: Process Engineer IIILocation: Portsmouth, NH (Hybrid)Duration: 12 MonthsDescriptionThe Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.).This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all Client sites.The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting.Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to. Communication and stakeholder management skills Fluent in English University degree actual or working style Ability to define, select, implement and manage standards and associated services. Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes Ability to contribute to architecture blueprints, in e.g. the OT area Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs. Hands on experience in multiple technologies and infrastructure areas, such as:Defining service and technical solution requirementsCisco switches and Wireless controllersHypervisors, such as Vsphere and AHVInfrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman)Senior Linux knowledge is highly desiredSenior Windows Server knowledge is a mustAutomation of infrastructure tasksActive DirectoryBackup technologies, ideally Veeam and AcronisDisaster recoveryPowerShell/Bash skillsBasic Citrix and Windows Remote Desktop Services skillsStorage and File servicesDatabase knowledge is highly desired Strong customer service ethic Can drive cultural and technological disruption Ability to perform cross technical Root cause analysis and define associated measures. Able to work independently and make educated decisions to provide quick solutions to problems Ability to prioritize and quickly resolve issues Excellent analytical and problem-solving skills Effective prioritization and project management skills Ability to anticipate risks and devise solutions in the moment Deep technical infrastructure knowledge Understand ITIL model and metrics for Service Delivery#TB_PHJob #: 25-43354