Process Improvement Leader - Operations

Driving Transformation while Building Trusting RelationshipsAs a Process Improvement Leader, you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development, offering you ample opportunities to grow and make a real impact. This opening is directly aligned with the Operations vertical, working on projects that directly impact the Operations teams.Why Join Us?Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.What You’ll DoLead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results.Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.Improve Customer Experience: Creatively improve customer experiences by using data, journey mapping and stakeholder input.Problem Solve to Drive Change: Solve new and ongoing challenges, adapting to business goals, needs and constraints.What We’re Looking ForSkills & Experience: A mix of experience in areas such as:Data Science, Analytics, Visualization & Artificial IntelligenceProcess Design & Systems ThinkingDigital Development ProgrammingProject ManagementProduct Management or Product OperationsOperations ManagementClient ManagementOr other relevant fieldsKey Qualities:Strong leadership abilitiesHigh self-initiative and ownership of projectsAdaptable and flexibleFast learner with excellent critical thinking, listening and problem solving skillsData driven mindsetExcellent communication and collaboration skillsCustomer focusedTechnical proficiency relevant to the role (or a strong ability to quickly adapt and learn)Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.Additional InformationLocation: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.