Process Specialist

Job DescriptionCustomer Service Representative Key ResponsibilitiesHandle complex customer requests by managing cases from start to finish (from case opening to closure).Demonstrate a comprehensive understanding of case management activities, offering a 360-degree view of the automotive environment. This includes managing all tasks related to a case, both Front and Back Office.Possess in-depth knowledge of remote customer service techniques and procedures to ensure optimal satisfaction, even during challenging or conflictual calls.Communicate effectively with various stakeholders (customers, service providers, and business partners) through phone calls (inbound and outbound), emails, and case management tools.Support and mentor new team members or those in need, acting as a quality ambassador within the team.Profile SoughtThoughtful, organized, and meticulous; reliable and consistent.Strong writing skills in French and comfortable working with numbers.Excellent listening, comprehension, and analytical skills.Team-oriented mindset.Resilient under pressure and adaptable to change.Working HoursAvailable to work on a 24/7 rotating schedule.Willingness to work on Saturdays, Sundays, and Mauritian public holidays.SkillsProficient in office software tools.Language: Fluent in French (spoken and written).LocationÉbène, MauritiusEducation & Professional ExperienceMinimum HSC (Higher School Certificate) or SC (School Certificate) with several years of relevant experience.0 to 2 years of experience in a similar customer-facing environment.