Customer Service Representative

Customer Service Representative – Freight Forwarding (Mandarin Speaking)? Chatswood, Sydney NSW? Full-time | On-site? $70,000 – $100,000 + Super (based on experience)Join a fast-growing international freight forwarding teamBilingual role – English & Mandarin essentialConvenient Chatswood location, close to transport & amenitiesCompetitive salary + career development opportunitiesAbout UsProconnect Logistics Pty Ltd is a dynamic and expanding B2B logistics provider, specialising in ocean freight forwarding and container wholesale services across Australia and New Zealand. We have a strong customer base shipping from China and have recently extended operations to Thailand, Vietnam, and Malaysia.

With over 50 years of collective industry expertise, our team is passionate about delivering reliable, relationship-driven service backed by deep operational knowledge. About the RoleWe’re looking for a proactive and detail-oriented Customer Service Representative to join our friendly and collaborative team in Chatswood. In this bilingual position, you will be the main point of contact for our Chinese-speaking clients and play a key role in supporting logistics operations across the Asia–Pacific region. This is a hands-on role that requires excellent communication, multitasking skills, and a solid understanding of the freight forwarding industry.

Key ResponsibilitiesRespond to customer enquiries via phone, email, and online platformsProvide accurate updates on shipment status, booking confirmations, and documentation requirementsLiaise with internal teams (operations, customs, transport) to coordinate pickups, deliveries, and clearancesMonitor cargo movement via shipping line systems and update clients proactivelyPrepare and review shipping documents including bills of lading, invoices, and packing listsEnsure compliance with international trade and customs regulationsHandle service issues and customer complaints with professionalism and efficiencyMaintain accurate client records and support the sales team with quotations and account follow-upIdentify service gaps and suggest process improvementsWhat We’re Looking ForFluent in both Mandarin and English – verbal and written communication3–5 years’ experience in customer service within the freight forwarding or logistics industryExcellent attention to detail and strong problem-solving skillsFamiliarity with Asia–Pacific trade lanes (especially China–AU/NZ) is an advantageConfident working independently and within a small teamPositive, can-do attitude and professional work ethicWhat You’ll GetSalary range $70,000 – $100,000 + Super (commensurate with experience)Supportive and experienced team environmentStable full-time role with long-term career potentialChatswood office with great public transport accessExposure to international logistics markets and operationsApply NowIf you’re a skilled logistics professional with a passion for customer service and fluent Mandarin, we’d love to hear from you!? Send your resume and a brief introduction to:

Emily Rong – emily. rong@proconnect. au