OverviewThe role of Infrastructure Support in the IT/Systems sector is crucial for ensuring the smooth operation and maintenance of a company’s technical infrastructure. This position plays a vital role in supporting various IT systems, networks, and hardware, contributing directly to the company’s success by enabling efficient operations and minimizing downtime. ResponsibilitiesStrong exposure in ITIL process (Incidents & Requests). Excellent & Strong communication skill with Customer/Vendor. Following Standard Operating Procedures for BAU support configure and maintain all applicable Servers. Perform Health Check of UNIX Servers as per agreed schedules.
Closure of Tickets, issue resolution and managing services as per agreed SLA. Performance monitoring & initiate actions for the servers & sub systems. Taking actions against alerts within SLA. Action to be taken to optimize Alert & events for permanent resolution. Should be able to performing RHEL OS & Security, Open SSL vulnerability remediation on Production & Non Production. Able to build a CI/CD pipeline Jenkins job to streamline all the manual operations Must be hands on experience in monitoring application related infra alerts.
Applying the latest security, enhancement and regular patches to the Unix / Linux servers, along with management tools RequirementsShould have basic knowledge on Linux CommandsAtleast 1-3yrs exp in Linux OS patching
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