Product Designer

About UsWe are Trustport, a purpose-driven early-stage startup at the intersection of fintech and proptech that addresses a long-standing problem that affects a critical part of the Australian economy. We're seeking our first in-house designer to help us build a scalable business and have a real impact.Why Join UsYou’ll work with experienced founders who have built and scaled successful companies:Blake Williams (Founder, CEO): Proptech founder with a $50m exit to REA Group.Cat Munro (Founder, CTO): Fintech & proptech executive with 20 years’ experience delivering complex tech projects.The RoleThis is not a "wireframe-only" or "process-for-process-sake" role. We're seeking a hands-on, pragmatic Founding Product & Service Designer to join us as an early team member. Your primary responsibility will be to define the entire experience - not just the screens, but the workflow, service, and internal processes that make our solution work. You must be a strong facilitator and comfortable being customer-facing.What You’ll OwnService & Process Design: Map, design, and implement the end-to-end customer journey, including internal operations, support models, and the overall service blueprint. Focus on designing the Workflow and Service over screens.Customer-Facing Experience (UX/UI): Own the entire product experience from concept to high-fidelity UI. Rapidly create wireframes, prototypes, and a foundational design system.Customer Discovery & Validation: You will be customer-facing, conducting discovery, interviews, and service testing with early users to deeply understand complex user needs and validate product-market fit.Facilitation & Alignment: Act as the key design facilitator, running workshops with founders, engineers, and partners to align on product strategy, technical trade-offs, and service delivery design.Design Operations: Define and establish the necessary design process in place that is pragmatic, not dogmatic, ensuring fast, effective iteration and collaboration.What We're Looking ForWe are seeking a unique mix of high-level strategic thinking, operational design, and hands-on execution.Full-Stack Design: Must have proven ability to cover UX, UI, CX, and Service Design with a primary focus on defining workflow and service over just screens.Startup Mindset: Must thrive in ambiguity, can self-start, and define their own design roadmap with little direction. Must be pragmatic, not dogmatic.Facilitation & Process: Must be excellent at running effective workshops and defining the right design process in place for an early-stage team.Customer Focus: Must have experience being a customer-facing researcher and designer, translating deep user insights directly into actionable product and service decisions.Preferred Experience5+ years of experience in product design, UX, or service design, ideally in a B2B or complex workflow domain.A portfolio demonstrating end-to-end ownership of projects, especially those involving the design of both product interfaces and underlying service/operations.Expert proficiency in modern design and prototyping tools (e.g., Figma)Design experience within the Finance, Real Estate, PropTech, or broader FinTech industries.Familiarity with the workflows, compliance constraints, and specific user needs of financial professionals or real estate stakeholders.What We OfferFlexible Terms: Open to fractional contract with a clear pathway to a full-time, salaried role.Real Equity: Upon transitioning to a permanent role, you will be eligible for an Employee Share Option Plan (ESOP) grant, giving you a genuine stake in the company’s success and future.Impactful Work: Your work will directly disrupt an antiquated, high-risk, and expensive process, creating a safer and more efficient solution for an entire industry.Flexibility: We offer flexible hours, a remote-friendly environment, and access to a co-working space and gym membership.