Product Director (customer facing teams)

Angi is looking to hire a highly passionate, data-driven and experienced product leader to manage, lead, grow, and mentor up to four product managers for customer facing teams in our marketplace.At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.Angi at a glance:A new homeowner turns to Angi every secondOur network has 150,000+ skilled pros in 50+ service categories150,000,000+ projects brought to Angi (and counting)Why join Angi:Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.Angi is an amazing place to call home. We can’t wait to welcome you.About The TeamOur eight customer facing teams cover the full customer journey from acquisition, onboarding, responding, shortlisting, and hiring for tradespeople and homeowners. Customer Facing teams work alongside Enabling, Data and Platform teams.You will work alongside other Directors, and Group Product Managers. As Product Director, you will mentor, coach and manage the Product Managers in your teams, and align with your peers and management. As a motivating leader, you will lead the development and continuous improvement of parts of our core marketplace.This position requires a business mindset, metrics focus and a value driven approach. The ideal candidate combines marketplace experience with a consultative mindset and strong communication skills. You are used to partnering with product people and higher management alike in a fast-paced and team-driven environment.Your role includes the following:Lead and grow a team of Product Managers and Senior PMs, providing clear goals, coaching, and feedback to ship high-quality products in our core marketplace.Co-author, review, and evangelize strategic documents with your PMs to drive alignment and clarity.Steward large, cross-team opportunities by setting an inspiring vision, sequencing work, and coordinating adjacent teams.Align team roadmaps and product solutions to company strategy and OKRs, making trade-offs explicit.Together with Engineering (Engineering Manager) and UX (UX Manager) peers, translate strategy into a concrete, prioritized roadmap and execute on it.Partner with business, operations, and marketing to identify opportunities that grow revenue and improve customer experience.Report and act on marketplace health metrics, including activation, conversion, retention, and liquidity.Champion an evidence-based, experiment-driven culture across product discovery and delivery.Represent your area in executive and cross-functional forums, communicating strategy, progress, risks, and outcomes clearly.Drive innovation through AI and emerging technologies - from discovery and personalization to ops tooling and developer productivity.Multi-year experience in product management for customer-facing products.10+ years of experience in product management.4+ years of experience leading and managing IC Product Managers across multiple teams.Experience in two-sided marketplaces, ideally B2B2C, with a deep understanding of supply, demand, and liquidity dynamics.Proven track record of delivering customer value that drives revenue.Attention to detail and the ability to operate at multiple altitudes - from strategy to hands-on execution when needed.Experience working in an agile development environment within a distributed, hybrid organisation.Hands-on experience applying AI technologies in product discovery, customer experience, or internal tooling - and a strong habit of staying current with AI developments.Strong problem-solving skills and ability to navigate complex technical and organisational challenges.Excellent communication and storytelling skills - able to translate complex metrics and dynamics into clear, compelling narratives for executives and teams.Strong interpersonal skills in English, written and oral, enabling effective collaboration in an asynchronous setup.These are the benefits you'll enjoy:Highly competitive salary packageHybrid work environmentHybrid allowance/benefitTemporary work from abroad policyRegular team and social eventsReferral bonus Further benefits depending on locationThese are the values that guide everything we do:We put integrity first. We are authentic, transparent and respectful.We are all stewards. We are stewards of the company on behalf of all stakeholders.We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.We never stop learning. We are open-minded and curious.We win together. We collaborate and earn trust with our colleagues.We are inclusive. We are committed to building a diverse and inclusive company.Read our values in full hereInterested in applying? Submit your application below and we will get back to you.