Product Manager - Business Collaboration

About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsManager - Product – Unified Communications – Cloud PaaS Product Manager with 5+ years of experience in Cloud or On Prem PBX and Unified Collaboration solutions to drive product KPI's and strategy execution working with Presales, Operations and Engineering teams . This is a customer-facing, solution-oriented role responsible for driving end-to-end product outcome from Solution design, front ending with customer to design solution, build strategy and provides inputs to build roadmap for UC cloud PaaS product.The role requires close collaboration with engineering, sales, Solution, marketing, pricing, legal, compliance, and risk teams, and hands-on leadership in an development and deployment of UC or PBX or SaaS platform and knowledge on agile product development environment. Strong domain expertise in PBX systems, APIs, and VoIP technologies, along with hands-on deployment and solution experience, will be a strong advantage.Job Description & ResponsibilitiesTranslating customer needs into scalable product capabilities Guide presales as a customer-facing Product Solution expert Work closely with cross-functional teams including sales, marketing, pricing, legal, compliance, and risk for product development and positioningLead and be accountable for agile development respective release of a product strategy, including daily stand-ups, sprint planning, reviews, and demosAnalyze product and solution requirements and define clear PRDs, user stories, and acceptance criteriaDevelop, implement, and track production and release timelines across multiple departmentsOwn PBX and CPaaS solution design, including IVR, call routing, call recording, conferencing, integrations, and APIsCreate and maintain product documentation, including:Product and user manualsArchitecture diagramsSequence flow diagramsRegional workflows and solution documentsCoordinate product launches and releases with marketing, sales, and sales support teamsSupport pre-sales activities including solutioning, demos, and customer discussionsContinuously monitor market trends, customer feedback, and competitive landscape to improve product offeringsDrive Growth and KPI’s for Cloud UC producMinimum Qualifications & Experience5+ years of experience in Product Management, preferably in PBX, Voice API, CCaaS, VoIP, or Unified Communications domainsHands-on experience with PBX or UC platfrom or CCaaS configuration, deployment, or troubleshootingProven experience managing elements of the product development lifecycle in an Agile environmentStrong understanding of Cloud PBX / IP PBX systems and API platformsExperience working with cross-functional stakeholders in a B2B SaaS or Telecom environmentStrong documentation and communication skillsDesired Skills & Added AdvantageDeveloper or strong technical background, including exposure to:REST APIs and SDKsSIP, RTP, WebRTC, and VoIP call flowsExperience working with Voice APIs (Voice, SMS, WhatsApp, Video, Chat)Familiarity with cloud platforms (AWS, Azure, GCP, Amazon Connect, Twilio)Proficiency in productivity tools such as MS Word, Excel, and PowerPoint