Product Manager Sales/CRM/Support

About The TeamWe are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.Product Manager (CRM)We are Quadcode, a fintech company delivering advanced trading technologies and financial products to clients worldwide. Our flagship product is a SaaS trading platform, powering brokers and traders across multiple regions.We’re looking for a Product Manager. In this role, you’ll define product strategy, prioritize features, and ensure seamless integration with external systems to support Sales, Support, and Compliance teams.TasksCollect and prioritize requirements from stakeholders (Sales, Support, Compliance, BI);Define and evolve the product strategy for the internal CRM;Set product goals and KPIs (e.g., funnel conversion rates, ticket SLAs, CSAT);Develop and maintain the roadmap, manage the backlog;Break down tasks and create user stories for the development team;Collaborate with development, QA, DevOps, and integration teams (API);Ensure seamless integration with external systems (telephony, email, chat, payment gateways);Launch A/B tests and metrics to optimize Sales/Support processes;Oversee releases, train users, and gather feedback.Requirements2–4+ years of experience as a Product Manager or Product Owner, ideally in FinTech, SaaS, E-com or Gambling;Deep understanding of Sales funnels, Customer Support, and CRM systems;Experience with BI tools (e.g., Metabase);Hands-on experience integrating third-party services via API (telephony, email, chatbots, payments);Strong knowledge of Agile/Scrum/Kanban methodologies, with proven experience managing backlog and roadmap;Analytical mindset with the ability to work with metrics (CR, LTV, NPS, CSAT, SLA);Russian native or bilingual proficiency;Upper-Intermediate English proficiency.What We OfferRemote work model;Competitive remuneration;Friendly, enjoyable and positive environment.With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.Join us today, and let's shape the future of fintech together!Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.