Product Operations Lead - Shopee

Job DescriptionEffectively allocate workload and manage the performance of team members in conducting User Acceptance Tests (UAT) and troubleshoot/resolve product issues.Manage communication channels regarding product changes, updates, and issue escalations between internal and external teams.Identify potential critical system problems through early signs and act as the key incident lead during major campaigns or traffic spikes, driving real-time troubleshooting and mitigation to minimize business impact.Collaborate closely with cross-functional teams to identify root causes and implement effective solutions. Propose mitigation plans or temporary solutions while awaiting issue resolution.Stay informed about market trends, user behaviors, and product features to drive continuous improvement and innovation in product operations.Design and refine product operation standards and best practices.Support the development and maintenance of product documentation, training materials, and operational tools.Strong critical thinking and problem-solving skills, with the ability to optimize workflows through SOP improvements, tool enhancements, or AI solutions.Coach and guide team members, fostering a culture of continuous improvement and operational excellence.Assist Head of Department in other tasks as assigned.Other tasks are assigned by the Company from time to time.Requirements5+ years of experience in tech/e-commerce, preferably in Product Operations, QA, Process Management, or IT Project Management, with team leadership experience.Proficient in tools such as Jira, Confluence, SQL, and data dashboards.Display a strong business sense, data-driven decision-making, and problem-solving skills with the ability to identify and resolve complex issues effectively.Strong English communication skills, both written and spoken, with the ability to convey technical information to non-technical stakeholders.Proven team management skills, with the ability to motivate and develop team members.Comfortable during monthly campaign spikes/ ad-hoc incident management