Product Operations Manager

About Harmonic SecurityHarmonic Security lets teams adopt AI tools safely by protecting sensitive data in real time with minimal effort. It gives enterprises full control and stops leaks so that their teams can innovate confidently. We are led by cybersecurity experts and backed by top investors including N47, Ten Eleven Ventures, and In-Q-Tel. We've gained early traction and product-market fit with a world-class team, and we're now focused on laying the foundation for a truly iconic global brand. This is your opportunity to join us early and shape not just a brand, but a category.About The TeamThe Product team sits at the centre of how Harmonic shapes the future of AI security. We partner closely with Engineering, Design, and GTM teams to understand customer needs, explore opportunities with depth, and deliver impactful solutions. As we scale, the need for stronger operating systems, clearer shared context, and tighter cross-functional alignment grows rapidly.About The RoleAs Harmonic's first Product Operations Manager, you will build the operating backbone that accelerates product velocity, improves decision quality, and strengthens cross-functional alignment. This is a hands-on, systems-oriented role for someone who loves transforming ambiguity into clarity and enabling PMs to do the highest-leverage work: deep discovery, sharpening problem definitions, and making the decisions that shape the product.You will make the Product team 10x more effective by implementing scalable processes, building trusted insights, and ensuring communication flows smoothly across Engineering, Design, and GTM.This is a foundational role with broad visibility and company-wide impact.What You'll DoBuild the Product Operating SystemDesign and implement a clear, lightweight operating model for how ideas move through capture → discovery → prioritisation → deliveryEstablish core product rituals (roadmap reviews, planning cadences, discovery forums, release readiness) and ensure they're predictable, efficient, and widely adoptedDevelop templates, frameworks, and standards that support high-quality discovery and decision-makingProactively identify bottlenecks and lead improvements that increase speed, consistency, and alignmentCreate a High-Fidelity Product Insights EnginePartner with PMs, Engineering and TechOps to ensure robust instrumentation and clarity around key product metricsBuild dashboards, reports, and telemetry views that provide trusted insight into product performance and customer behaviourConsolidate data and signals from Sales, CS, Marketing, Support, research, and analytics into clear, actionable narrativesProduce regular insight briefs that inform strategy, surface emerging opportunities, and strengthen prioritisationDrive Cross-Functional Alignment & CommunicationEnsure GTM teams have a clear, anticipatory view of product strategy, roadmap changes, and release timelinesLead cross-functional launch governance, aligning timelines, dependencies, and communication across teamsFacilitate centralised forums - Release Overviews, Sales Insights sessions, roadmap conversations - that bring teams together with shared contextMaintain structured feedback loops, ensuring field insights reliably influence product decisionsOwn Product Tooling, Infrastructure & EnablementManage and optimise our product management tooling ecosystemConfigure workflows, define standards, and drive adoption across Product and EngineeringIntroduce new tools or automation where they meaningfully improve collaboration, visibility, or insightSupport PMs with data, reporting, and tooling so they can stay focused on high-impact product decisions. What Success Looks Like (6-12 Months)A consistent, transparent product development flow used across the organisationPMs spending significantly more time on driving outcomes, and less on coordination or toolingInsight-driven reporting that informs roadmap conversations and strategic decisionsGTM teams consistently aligned on roadmap, release timelines, and product messagingProduct tooling that is well-configured, well-adopted, and tailored to how we workNoticeable improvements in product velocity, predictability, alignment, and decision qualityYou've become a strategic enabler for Product, clarity engine for GTM, and a partner trusted across the organisation.You Might Be a Fit If You...Create clarity out of ambiguity. You bring structure, narrative, and momentum where things are undefinedEnable others to do their best work. You measure success by the leverage you create for PMs, Engineers, and GTM teamsLove building systems that scale. You enjoy designing elegant processes and workflows that make product work smoother and more predictableMove quickly and iterate. Progress matters more than perfection, and you refine as you goSee patterns others miss. You synthesise signals across data, customer insights, and cross-functional feedback into clear directionThrive in high-growth environments. You're energised by shaping how a product team operates as it scalesAre curious about AI and cybersecurity. You're excited about working at the frontier of an evolving categoryRequirementsWhat You BringExperience3-6+ years in Product Operations, Product Management, Program/Project Management, or Product Analytics within high-growth B2B SaaSDemonstrated success building or scaling product operating systems, insights frameworks, or cross-functional rhythmsStrong analytical capability: dashboards, product telemetry, and segmentationHands-on experience with tooling such as Jira, Notion, Pendo, and intake/feedback systemsComfort working with deeply technical or data-intensive products; experience in cybersecurity or AI is a strong advantageSkills & TraitsExceptional communication and facilitation; able to align diverse stakeholders and turn complexity into crisp narrativesA systems thinker who builds scalable processes, structure, and clarityAnalytical instincts that connect data patterns to decisions rather than just reportingComfortable with ambiguity and energised by high-growth, low-process environmentsDeep curiosity about AI, cybersecurity, and how enterprises adopt emerging technologiesBenefitsWhy Join Us This isn't just a job; it's an opportunity to be part of a team that is redefining cybersecurity. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life.Competitive pay and meaningful equity with a direct stake in Harmonic's successComprehensive benefits, pension plan, generous PTO, and flexible hybrid workA small, passionate team that values transparency, creativity, and learningThoughtful leadership that cares deeply about growth, impact, and peopleAnnual global offsites (past trips include Lisbon and Nashville)The chance to directly shape both our product and our culture as we build a category-defining company Company ValuesFlourish in the Unknown: We relish being thrown into new, unfamiliar situations that require initiative and rapid decision-making.We orient ourselves quickly and deliver results with minimal guidanceNever Full: We never hesitate to raise our hands and take on challenges to assist those in need. We hunger for opportunities to learn and do morePerfect Harmony: We have a genuine willingness to assist and support one another to create cohesion and unity. We foster success through collaboration and honest sharing of feedback and ideas, enabling everyone to grow and produce their best work