Product Operations Specialist

N.B. This role does not come with relocation assistance , therefore candidates must be currently based in the Netherlands in order to be considered. Job Title: Product Operations Specialist - Flights Team Location: AmsterdamTeam DescriptionThe Product Operations team in Flights play a pivotal role in ensuring that all product development is created and implemented with an operational mindset, ensuring that requirements are derived between product and operations at the earliest possible stage to avoid any blockers.Flights is a rapidly growing vertical in Booking.com and is a deeply complex area and industry, deviating from all known processes within our wider product offering. We also work heavily with external suppliers who own a large majority of our operational functions, creating fragmented views and an ease of identifying impact from product development. This is why it is vital to have a team that holds knowledge of both the product craft and relevant operational areas which allow them to maneuver through cross functional set ups with ease.To ensure we can support the rapid growth with operational excellence, Product Operations Specialists will be assigned to multiple teams, or a whole track, and are expected to be the main point of contact between Product and Operations, ensuring they act as the beating heart and bridge between both parties, and that information is cascaded in a timely manner to prevent issues or blockers.Role OverviewThe Product Operations Specialist (POS):Supports and participates in the day-to-day product operations of the relevant team or stakeholder.Assist by conducting research, managing data, maintaining documentation, and establishing new support processes as needs arise. Facilitates communication and enablement in product development and supports the delivery of a single product. Becomes the central point of contact for a dedicated product team/track to identify potential operational impact early on and act accordingly.Key Responsibilities and DutiesProduct Operations are the front line of support between Product and all relevant operational teams. Their goal is to enhance product development by identifying any operational impact as early as possible and ensuring this is raised with relevant stakeholders to focus on mitigation.Knowledge: Has experience and/or proven understanding of CS and Financial/Payment operational areas and is able to identify stakeholder needs through product discovery and development Product Delivery: Has thorough experience and understanding of the end to end product craft, life cycle and rituals such as planning, discovery and roadmap creation/maintenance Product Technical Fluency: Has experience and understanding of products on a deep technical level to be able to effectively troubleshoot/validate bugs and be able to identify downstream effects of tech changes on operations Process Creation: Can create and optimise short/mid/long term processes to support product development Data Fluency: Can independently create, run and amend queries to provide valuable quantitative insights from operational areas, such as customer service data, to drive product requirements Customer insights: Can translate both qualitative and quantitative customer needs into impactful user stories, journeys, product requirements or bug fixesDocumentation: Has exceptional documentation skills and can translate complex information between product and operational teams Bug support: Experience in owning bug processes including testing, validations, reporting, prioritisations for fixing and engaging with all relevant stakeholders Stakeholder Management: Can liaise with stakeholders across an array of functions between Product, Engineering, Data, Legal, CS & Finance, and others, both internally and with external suppliers Organisational skills: Possesses meticulous organizational skills for maintaining a 360-degree view of all supported areas to allow a timely communication of updates and the effective management of change as new products and processes are introduced.Qualifications, Skills, And RequirementsEducation: Bachelor's degreeExperience: 3+ years of relevant job experienceSkills/requirements:Experience in product operations (or similar) roles, analyzing operational issues and coordinating across multiple stakeholders to drive process improvementsExperience within a customer service or payments related type of role Ability to structure, distill, and clearly document complex operations processes to drive clarity for the business and make actionable recommendations in a concise and persuasive mannerAbility to work independently with autonomy of workload Excellent written and verbal communication and interpersonal skillsRequires excellent organizational skills and a sharp focus on detailProficient data skills and is able to run and refine existing queries independently to obtain relevant data in, but not exclusive to, MySQL, BDX and HadoopBenefits & Perks: Global Impact, Personal Relevance: Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:A great, brand new office to in the heart of Amsterdam29 days’ paid holiday plus bank holidays On-site meals, coffee, and snacks, including healthy and vegan options, dailyHealth & well-being benefits such as mental health support, access to health insurance, etc.Employer contribution pension Industry-leading parental leave and adoption leave From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parentGreat discounts on accommodation, car rentals and other group benefits Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work, as well as up to 20 days per year to Work from Abroad* (subject to terms and conditions)ThinkInclusion: Wellbeing & Inclusion at Booking.comInclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to discuss any requirements.Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.Career Development At Booking.com, we’re constantly growing and we want to provide resources to help grow your career.Free access to online learning platformsDevelopment and mentorship programs to support career growthAccess to trainings and workshopsTeam development opportunitiesApplication ProcessPlease submit your application via the ‘Apply Now’ button above, your details will be reviewed by one of our Recruiters.Your Recruiter will discuss the full interview process and they will ensure that you are fully prepared for each stage of the interview process.N.B. This role does not come with relocation assistance , therefore candidates must be currently based in the Netherlands in order to be considered.Pre-Employment ScreeningIf your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.