Product Owner/D365 Consultant with AI Integration

We seek a dynamic Product Owner to lead the design and development of a D365 CRM platform tailored for heavy machinery dealerships.The ideal candidate will apply expertise in D365, AI, and the heavy machinery industry to drive innovation, optimize workflows, and deliver intelligent solutions that enhance visibility and efficiency for clients. ResponsibilitiesCRM Strategy & Roadmap:Define and communicate the product vision for dealer-focused D365 CRMCreate a strategic roadmap aligned with business objectives and customer needsCollaborate with customers to advance CRM-driven business process improvementsEnd-to-End Sales Cycle Enablement:Design features supporting lead management, quoting, order processing, and invoicingEnsure seamless integration between D365 CRM and dealer systems and ERP platformsSales Tech Innovation:Introduce AI-driven insights, predictive analytics, and automation to optimize sales rep tasksImplement tools for real-time visibility into pipeline, inventory, and customer engagementDevelop context-driven AI agents to improve efficiency, surface insights, and recommend growth areasStakeholder Collaboration:Work with dealers, sales teams, and service managers to gather and prioritize requirementsPartner with engineering and UX teams to deliver intuitive, scalable solutionsPerformance Optimization:Monitor CRM adoption and effectiveness; identify opportunities for improvementDrive initiatives to increase dealer engagement and revenue growth RequirementsBachelor's degree in Computer Science, Business Administration, or Engineering (Master's degree is a plus)Product management experience in SaaS, enterprise software, or dealership technologyExperience as a Product Owner in CRM or Sales Enablement platforms, particularly with D365Understanding of dealer networks in heavy machinery or industrial equipmentExpertise in sales processes (machines, rentals, parts, service) and lifecycle managementFoundational understanding of AI and experience building products driven by AI agentsCertified in Microsoft Dynamics 365 CRM (or equivalent certification) We offerWe connect like-minded people: Delivering innovative solutions to industry leaders, making a global impactEnjoyable working environment, whether it is the vibrant office or the comfort of your own homeOpportunity to work abroad for up to two months per yearRelocation opportunities within our offices in 55+ countriesCorporate and social eventsWe invest in your growth:  Leadership development, career advising, soft skills and well-being programsCertifications, including GCP, Azure and AWSUnlimited access to LinkedIn Learning and Get AbstractFree English classes with certified teachersDiscounts in local language schools, including online courses for the Kazakh languageWe cover it all: Participation in the Employee Stock Purchase PlanMonetary bonuses for engaging in the referral programMedical & family care packageSix trust days per year (sick leave without a medical certificate)Coverage of psychology sessions of your choiceBenefits package (sports activities, a variety of stores and services) Immerse yourself in our collaborative culture by working on-site at our office in Astana, Almaty or Karaganda. Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda. EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.