Product Strategy & Research Analyst

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.We are seeking a Product Strategy & Research Analyst to join our Product team. This role bridges product research, competitive intelligence, and strategic insight — driving clarity on where our products stand, where the market is heading, and what we should build next.You will work closely with Product Managers, Product Owners, Designers, and Business stakeholders to uncover opportunities, analyze competition, and help shape our roadmap based on data, research, and real market dynamics.This is a role for someone who loves to ask “why?”, thrives on understanding details, and can translate insights into actionable product direction.ResponsibilitiesMarket & Competitive IntelligenceConduct market and competitor research across payment orchestration platforms, PSPs, and fintech ecosystemsTrack emerging payment methods (APMs, crypto, open banking, etc.) and evolving regulatory trends that could impact our roadmapBuild and maintain a competitive intelligence database comparing features, pricing models, and value propositionsPresent regular insight summaries to product leadership and business teamsProduct Gap Analysis & Continuous ImprovementDeeply understand our platform’s architecture, features, and integrationsIdentify functional and UX gaps compared to market leaders or merchant expectationsWork with Product Managers to translate findings into new feature ideas or improvementsHelp define success metrics for proposed improvements and measure outcomes post-releaseFeedback & Insights GatheringCollaborate with internal teams (Sales, Merchant Success, Compliance, Tech) to collect merchant feedback and pain pointsTransform raw feedback into structured reports that inform roadmap prioritiesIdentify patterns across feedback, incidents, and feature requestsData & Strategic AnalysisSupport PMs in analyzing feature performance, adoption, and transaction dataIdentify trends in merchant behavior, payment method performance, and success ratesProvide data-backed recommendations for improving approval rates, reducing costs, or expanding coverageCross-Functional CollaborationPartner with PMs and Designers in the discovery phase of new featuresSupport the Director of Products with quarterly strategic reviews and roadmap justification through evidence and researchMaintain strong alignment between product, business, and technology goalsRequirements3+ years of experience in product research, product strategy, or competitive intelligence, ideally in payments, fintech, or SaaSDeep understanding of payment systemsSkilled in market analysis, benchmarking, and SWOT assessmentsComfortable using tools like Confluence, Excel or BI dashboards to organize and present insightsStrong analytical, communication, and presentation skillsNaturally curious, structured, and passionate about improving products through evidence-based insightsBenefitsSnacks in the Office24 days of vacation per yearAttractive office location and facilitiesMedical insuranceBreakfasts and lunches in the office (partially paid by the Company)Languages classes (partially paid by the Company)Social Club of the Company