Product Support Specialist (Contract/ Renewable)

Product Support Specialist (Contract/ Renewable)Due to urgency of hire, only Singaporeans and Singapore PR will be considered. Your new company Be a part of a world's leading aviation company, engaging with exciting new technologies.Your new role 1. Product Lifecycle SupportServe as the primary point of contact for operational support of RPA products post-deployment.Monitor and manage incoming support tickets via the ticketing system, coordinate resolutions with developers.Track issue trends and propose process or product enhancements to prevent recurrence. 2. User Engagement & FeedbackLiaise with business users to conduct User Acceptance Testing (UAT) before product rollouts.Gather, consolidate, and analyse user feedback for continuous improvement.Conduct training or briefing sessions to onboard users to new or updated solutions. 3. Compliance & GovernanceCoordinate Vulnerability Assessment and Penetration Testing (VAPT) with external vendors to ensure system resilience.Liaise with internal stakeholders, including Corporate IT, Cybersecurity and Digital Governance teams, to ensure RPA solutions comply with organisational policies and security frameworks.Track and interpret updates to internal IT policies, guidelines, and standards, advising the RPA team on required actions or adjustments. 4. Coordination & ReportingSupport project managers and developers in maintaining visibility over product health, versioning, and lifecycle milestones.Collaborate with cross-functional teams to ensure smooth transition from development to production support.What you'll need to succeed EducationDiploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline. Experience2-4 years of experience in product support, IT operations, or application lifecycle management. SkillsStrong analytical and problem-solving skills.Excellent communication and stakeholder management abilities.Awareness of cybersecurity, data privacy, and compliance frameworks.Detail-oriented, with the ability to manage multiple priorities in a fast-paced environment. What you'll get in return This is an exciting opportunity to join a tier-1 company. You will be part of a dynamic team and you will be remunerated at market competitive rates.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email denise.lee@hays.com.sg for a confidential discussion.Referrals are welcome. EA Reg Number: R21103035EA License Number: 07C3924 | Company Registration No: 200609504D